Ultipro - keeps getting better from a 4+ years customer
Updated February 22, 2017

Ultipro - keeps getting better from a 4+ years customer

Carl Enchelmayer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We had a number of service tickets when we initially went live with the product, however that was expected. Since then, our number of tickets has dramatically reduced. The Ultimate service team looks to make long term solutions for service tickets, rather than just fix the issue for that moment. I think this has helped to keep our number of service tickets low.
We utilize Ultipro as our employee and management
self-service portal. We run all payroll and benefits through Ultipro. We also
use the performance and compensation management modules as well as the
succession planning tools. Ultipro is an enterprise wide solution for us across
the United States and we use portions of the system internationally.
  • The system is very easy to use for end users.
  • Since the system is SaaS, we don't need to handle any software updates. Ultimate does all of that for us and keeps the system up to date.
  • Ultimate Software keeps up with industry trends to keep features and functionality on pace or ahead of other similar solutions.
  • System security is very tight, however some of the security administration tasks are tedious and could be improved.
  • The compensation module is functional, however very basic. Features could be improved significantly, particularly for hourly employees and part-time work schedules.
  • Web based payroll needs to run faster for us to use. We still use the backoffice payroll product to process payroll in a timely manner.
  • Online training
  • In-person training
The online training we attend usually has an instructor in a WebEx type of environment. Typically the training is very good, however we have had some instructors that go at a fast pace and it is difficult to keep up. Overall the online training has been really good. The convenience compared to sending students to a class in another city is certainly a plus!
We utilized in person training when we initially went live with the system. All of the training was excellent and the instructors were very accessible to answer questions. Additionally, you could log into your own environment and work through questions you have on your own system. It was great to be able to do that.
Ultipro is an excellent employee and manager self-service product. It processes payroll and manages benefits efficiently. The performance management module and talent management features, including succession planning are easy to use and very useful. I think Ultipro can be well suited for a small-medium sized business as well as larger companies such as ours.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
9
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
8
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
9
Pre-built reports
7
Ability to combine HR data with external data
10
Performance plans
9
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Create succession plans/pools
7
Candidate ranking
7
Candidate search
10
Candidate development
9
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Relationship with Ultimate Software

The account relationship between our company and Ultimate has been excellent!