Gets the job done as long as your expectations are realistic
February 19, 2018
Gets the job done as long as your expectations are realistic
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
We use Ultipro as our Human Capital Management Software - at one time or another, we've had their entire suite of existing products for mid-market from payroll to talent management to time and labor. Our HR team owns Ultipro but we partner closely with Accounting and Finance and other teams within the org as Ulti is considered the primary system of record for any employee information.
- Benefits Administration - their tool definitely checks all of the boxes and once you understand the importance of effective dating, it integrates well with payroll. The enrollment events are customizable and the customer support for this product suite is strong.
- Payroll is also done well. They are consistently fast and comprehensive with their compliance updates and they do a good job of keeping their customers in the loop when things do change. Their customer support and customer communities are also strong though their support teams can get backed up at key times of the year.
- Their reporting tool is a nightmare and they are well aware. They are running an extremely old version of Cognos and for anything complicated, it's basically unusable for an HR professional. Customer reports are very challenging if you don't know how to write code and then of course you have to pay their consultants to do the work if it doesn't get done during implementation. There's no way that this solution could ever be deployed outside of HR as it would be unusable for business stakeholders on a self service basis. The caveat I'll make here is that they are about to update it so they realize how bad the situation is.
- Time and Attendance has its pro's and con's. If you need non-exempt employees to track their hours and you want the tool to integrate with payroll, it's largely fine. But there are some issues to be aware of. 1) Time and Attendance was not built by UltiPro. It was acquired and integrated with the rest of their suite. While this isn't uncommon in the HR Tech industry, it's caused all of the usual problems here. The most frustrating problem I've experienced is service limitations. There seem to be a very small number of customer service reps who really know the time and attendance module so issues linger. 2) Time and Attendance is not a true scheduling tool. If you run a complex business with multiple shifts, etc. do not expect to use UltiPro for the scheduling piece. It will not integrate well with whatever software stores business information driving scheduling and it's just cumbersome. Tracking hours, yes. Scheduling, no.
UltiPro certainly checks the box for ben admin and payroll. In terms of performance management, it is not fungible enough to do the things we want to do from a conversation tracking perspective. We have done a lot of work to rethink performance management and have consequently exceeded the capabilities that Ultipro has. I am most please with them as a payroll provider. They do everything you need them to do and we've never had a single problem that they've been responsible for.
Workday is the answer for much of what Ulti lacks but the price tag is cost prohibitive. Ulti has a lot in common with ADP Workforce Now, both the pros and the cons. If you hate ADP WFN, you'll struggle with Ulti too.