The Ultimate HRIS!
Updated March 25, 2019

The Ultimate HRIS!

Vikki Morris | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro across the whole organization (international) to process US and Canda payroll, HRIS for all staff, and benefits, ATS, and onboarding for US-based staff.

Pros

  • HRIS - UltiPro allows us to capture all employee data in one place and accommodates the various jurisdictions in which we operate (esp. currency conversion using our budgeted exchange rates).
  • Reporting - UltiPro has a very robust reporting tool that allows us to analyze our workforce data.
  • Customer Service is very responsive and helpful. Cases can be submitted online which makes them easy to track. The customer service team follows up by phone but also updates the online case with recaps of all conversations as well as the final resolution. This makes it easy to refer back to the solution if you encounter the issue again.

Cons

  • As with many other systems, UltiPro is first and foremost as payroll system and does not easily/effectively handle position management. We budget based on position and need to track positions whether filled, vacant and being actively recruited, or vacant/on hold. We had to find a bit of a workaround to do this in UltiPro.
  • UltiPro offers a lot of online (both live and recorded or self-paced) training but doesn't really dig deep into this powerful and robust system. Live classes are web-based and tend to have many (hundreds) of participants so it makes in-depth training and questions very challenging.
  • UltiPro currently has two different time management systems and, depending on which one your company uses, you have different functionality. This can be confusing to end-users -- for example, if you use their UltiPro Time Management (UTM) system, you must navigate to the Time Management section in order to update timesheets or request PTO but the home screen has a Request PTO feature that results in an error if the employee tries that link. It can be confusing. (Note: they have developed a Time Management system to be rolled out 2019 so this issue should be corrected soon!)
  • Time savings
  • Security and peace of mind

UltiPro has saved time with the internal workflows available - changes to employee records flow through the specified approval systems, saving us time and resources.

UltiPro has the highest level of security which satisfies data security requirements in the jurisdictions in which we operate. Role-based security also provides us with the ability to provide different levels of access to different employees.

The ADP product we used for years was retired and we were forced to upgrade or seek an alternative solution. We transitioned to Paycom and found that system was unable to correctly store global data and had serious issues with the system's ability to correctly manage benefits and process payroll which revealed an unresponsive and unhelpful customer service department. After 1.5 yrs on Paycom, we began transitioning to UltiPro and have been extremely pleased with our decision.
We have found that UltiPro is good for our international needs but less appropriate for robust budgeting/position management needs.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Support for external payroll vendors
7
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
7
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
8
Tracking of all physical assets
7
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
7
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Create succession plans/pools
7
Candidate ranking
7
Candidate search
7
Candidate development
7
New hire portal
7
Manager tracking tools
7
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
7
Performance tracking
7
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
8

Upgrading UltiPro

Comments

  • Cindy Luoma | TrustRadius Reviewer
    I notice the comments don't decipher if you're a mid-market or enterprise user of either system. Me, and many others I met at Ultipro conferences and various places that are mid-market with small HR depts. are less than satisfied with UltiPro. Larger companies generally like Ulti because they have someone dedicated to figuring the system out. A dept. of one has no time or resources to spend hours going through an 'overview' type course that doesn't provide all the information to set up a module. Ulti is great for large companies, I don't recommend for mid-market.
    • Anonymous | TrustRadius Reviewer
      Hi Cindy, I apologize we're just seeing this now. We appreciate you sharing your experience and we're sorry to hear yours has been a "less-than-stellar" one. I shared your feedback with the team and would love to learn more about your concerns to see if there's any way we can improve your experience with us. If you're interested, please email me at feedback@ultimatesoftware.com. We look forward to hearing from you soon.
  • Anonymous | TrustRadius Reviewer
    Hi Vikki, thank you so much for leaving us with feedback and continuously letting us know how we're doing. We're thrilled to hear you are enjoying our customer service and reporting capabilities. Have a wonderful day!

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