The Ultimate HRIS!
Updated March 25, 2019
The Ultimate HRIS!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
We use UltiPro across the whole organization (international) to process US and Canda payroll, HRIS for all staff, and benefits, ATS, and onboarding for US-based staff.
- HRIS - UltiPro allows us to capture all employee data in one place and accommodates the various jurisdictions in which we operate (esp. currency conversion using our budgeted exchange rates).
- Reporting - UltiPro has a very robust reporting tool that allows us to analyze our workforce data.
- Customer Service is very responsive and helpful. Cases can be submitted online which makes them easy to track. The customer service team follows up by phone but also updates the online case with recaps of all conversations as well as the final resolution. This makes it easy to refer back to the solution if you encounter the issue again.
- As with many other systems, UltiPro is first and foremost as payroll system and does not easily/effectively handle position management. We budget based on position and need to track positions whether filled, vacant and being actively recruited, or vacant/on hold. We had to find a bit of a workaround to do this in UltiPro.
- UltiPro offers a lot of online (both live and recorded or self-paced) training but doesn't really dig deep into this powerful and robust system. Live classes are web-based and tend to have many (hundreds) of participants so it makes in-depth training and questions very challenging.
- UltiPro currently has two different time management systems and, depending on which one your company uses, you have different functionality. This can be confusing to end-users -- for example, if you use their UltiPro Time Management (UTM) system, you must navigate to the Time Management section in order to update timesheets or request PTO but the home screen has a Request PTO feature that results in an error if the employee tries that link. It can be confusing. (Note: they have developed a Time Management system to be rolled out 2019 so this issue should be corrected soon!)
- Time savings
- Security and peace of mind
UltiPro has saved time with the internal workflows available - changes to employee records flow through the specified approval systems, saving us time and resources.
UltiPro has the highest level of security which satisfies data security requirements in the jurisdictions in which we operate. Role-based security also provides us with the ability to provide different levels of access to different employees.
The ADP product we used for years was retired and we were forced to upgrade or seek an alternative solution. We transitioned to Paycom and found that system was unable to correctly store global data and had serious issues with the system's ability to correctly manage benefits and process payroll which revealed an unresponsive and unhelpful customer service department. After 1.5 yrs on Paycom, we began transitioning to UltiPro and have been extremely pleased with our decision.