The Good And The Bad
February 12, 2020

The Good And The Bad

Jennifer Messing | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is used across the whole organization as our HRIS platform. It is used for all of our HR services.

Pros

  • User-friendly.
  • Offers a wide variety of services.

Cons

  • The implementation process when upgrading software benefits prime in particular - Training is set-up after the software is already live to the organization (makes no sense). There is no clear direction throughout the implementation process.
  • You shouldn't have to know how to write code to create a report.
  • Time savings
I will be actively working in UltiPro and it will freeze and log me out. This has happened while processing payroll.
As with anything, some team members are more knowledgeable and helpful. I do feel like when calling rapid response I'm sometimes given a guess as an answer and I don't always feel confident with the help I've received. I've also received incorrect answers before.
I have received great support in the past when having complicated payroll questions where the help desk stayed on the phone with me and walked me through step-by-step to ensure the process was done correctly.
I think the system overall is user-friendly and easy to navigate. However, I can see that larger corporations with more complicated setups may have more difficulty using it.

UKG Pro Feature Ratings

7.3
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
6
7.8
Pay calculation
8
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
8
8.7
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
8
7.8
View and generate pay and benefit information
7
Update personal information
9
View job history
8
View company policy documentation
7
Asset Management ()
Not Rated
9.0
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.5
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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