Item: UKG Pro
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use it to capture our timekeeping, run the payroll, and process our taxes. It is a great company to work for and the software is very easy to learn. They have a lot of help on their customer service portal. They help in many ways to complete all our tasks.

Pros and Cons

Their customer service hot line is great and always available.
The system is easy to learn and they have a lot of learning material available.

The UTM system is easy once you learn the system but the learning materials to get there are very weak. More classes and material is needed to help us use the system at its full potential.
The BI system needs more classes and materials on how to create reports. It is not very easy to learn for nontechnical people.

UltiPro Business Outcomes

Accurate pay stubs and tax reporting is very easy to do in UtiliPro. We are able to use apps and the UtiliPro portal to achieve our goal in communication with our employees in real-time. The UtiliPro self-service portal is great and works very well. It is easy to log in and get the data the employee is needing on a regular basis.

Alternatives Considered

ADP Resource (Discontinued) and SAP Workforce Analytics

Working with the ADP and SAP payroll systems were so hard compared to working with UtiliPro. With UtiliPro, you feel like you can accomplish so much once you learn the system. Using their features you can customize parts of the system like UTM and earning needs to accomplish new goals and achievements without third party expenses.

Performance

With UtiliPro, standard reports and running off cycle checks is quick and easy. There are so many reports out there that you can run that are already available that there is only a small portion of your needs that cannot be satisfied. BI reports are great once you get one built.

Support Rating

The customer service hotline and the account managers are all so helpful and they will do what is needed to help you solve a problem or answer your questions. The year-end process is so much easier and they have a lot of information available to help you through the process.

Exceptional Examples of UKG Pro Support

Ultimate Software was so great in helping me with a goal that was given to me by management. I had to create two earnings groups and make changes to the GL accounting group. It was a big project and I was able to get ideas and detail instructions to help me complete this project. There were so many pieces that effected multiple departments and I was able to use the test environment to create a process and the detail instructions on what to do in production and implement it successfully. The customer support group was there the whole way and I learned so much more about the Ultimate Software abilities. I could not have done it without customer support.

Likelihood to Recommend

UtiliPro has a lot of support and is easy to run once you learn the system. If you call the customer service 1-800 number they are always willing to help and walk you through the steps to complete your task. After the call they will also send you material for later use.

UtiliPro is my hero every day!

Overall Satisfaction with UltiPro