UtiliPro is my hero every day!
February 13, 2020

UtiliPro is my hero every day!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use it to capture our timekeeping, run the payroll, and process our taxes. It is a great company to work for and the software is very easy to learn. They have a lot of help on their customer service portal. They help in many ways to complete all our tasks.

Pros

  • Their customer service hot line is great and always available.
  • The system is easy to learn and they have a lot of learning material available.

Cons

  • The UTM system is easy once you learn the system but the learning materials to get there are very weak. More classes and material is needed to help us use the system at its full potential.
  • The BI system needs more classes and materials on how to create reports. It is not very easy to learn for nontechnical people.
Accurate pay stubs and tax reporting is very easy to do in UtiliPro. We are able to use apps and the UtiliPro portal to achieve our goal in communication with our employees in real-time. The UtiliPro self-service portal is great and works very well. It is easy to log in and get the data the employee is needing on a regular basis.
Working with the ADP and SAP payroll systems were so hard compared to working with UtiliPro. With UtiliPro, you feel like you can accomplish so much once you learn the system. Using their features you can customize parts of the system like UTM and earning needs to accomplish new goals and achievements without third party expenses.
With UtiliPro, standard reports and running off cycle checks is quick and easy. There are so many reports out there that you can run that are already available that there is only a small portion of your needs that cannot be satisfied. BI reports are great once you get one built.
The customer service hotline and the account managers are all so helpful and they will do what is needed to help you solve a problem or answer your questions. The year-end process is so much easier and they have a lot of information available to help you through the process.
Ultimate Software was so great in helping me with a goal that was given to me by management. I had to create two earnings groups and make changes to the GL accounting group. It was a big project and I was able to get ideas and detail instructions to help me complete this project. There were so many pieces that effected multiple departments and I was able to use the test environment to create a process and the detail instructions on what to do in production and implement it successfully. The customer support group was there the whole way and I learned so much more about the Ultimate Software abilities. I could not have done it without customer support.
UtiliPro has a lot of support and is easy to run once you learn the system. If you call the customer service 1-800 number they are always willing to help and walk you through the steps to complete your task. After the call they will also send you material for later use.

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
9
Support for external payroll vendors
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
9
View job history
10
View company policy documentation
8
Employee recognition
9
Tracking of all physical assets
9
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
7
Performance plans
7
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
9
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
8
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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