UltiPro has some work to do
February 29, 2020

UltiPro has some work to do

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Right now, our company is using UltiPro for HR and payroll. So far, we have not been satisfied with the organization of UltiPro's software and their financial reporting abilities. They do answer calls quickly, and the reps are very familiar with complicated issues involving payroll.

Pros

  • Payroll
  • HR

Cons

  • Accounting Reports
  • Disconnect between BI and Core
  • No Payroll JE abilities
We partnered with UltiPro to manage our HR and payroll, but we have not felt completely satisfied with the system. Some functions, such as severance, pay for a terminated employee, are very manual. There is no way to have the severance pay auto add to each payroll. A check has to be created each time.
The speed of UltiPro has never been an issue.
Customer service is rapid over the phone. I am rarely on hold. However, when a case needs to be submitted via the Customer Success Portal, we may never hear back.
If I call into their 800 number, their reps are always fast to answer, fast to understand and fast to explain a fix for any issue I am having.
I wish that I could say we recommend this software, but the reporting and communications issues we have are souring our experience. If you need something changed, like tax rates for another state, you have to create multiple cases, and sometimes wait days to weeks for the change to take effect. UltiPro would probably be better suited for a company with local employees only.

UKG Pro Feature Ratings

Employee demographic data
6
Employment history
5
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
6
Support for external payroll vendors
Not Rated
Benefit plan administration
4
Direct deposit files
9
Salary revision and increment management
5
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
7
Employee recognition
9
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
7
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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