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Usertesting.com is a great tool
September 01, 2017

Usertesting.com is a great tool

Angie Amon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We are primarily using it for our consumer facing digital platforms
  • It's very fast. I'm completing 5-10 interviews within 24 hours or less
  • It's easy to create videos from the interviews to tell a story
  • You can easily test mobile apps and prototypes as well as live sites
  • We've been on a credits-based contract and will be moving to unlimited testing but can only run 2 tests at a time. Just hope that works well
  • Don't have hard numbers to share but I would say it's definitely prevented us from deploying some what would otherwise have been very poor experiences
  • user zoom
Usertesting.com is definitely easier to use but user zoom has a little more robust question functionality. It was just overkill for our needs.
It's great for quick usability issues where you can easily set up and explain scenarios. It's best for relatively simple interactions. It's less helpful for more complex or multi faceted interactions. Because the core use case is unmoderated testing, if a user gets stuck or doesn't follow directions, you can't help them and sometimes the session is useless. User testing.com will replace the user but you can't get that time back.