Website insight that's actually useful
December 09, 2020
Website insight that's actually useful
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use UserTesting for a variety of use cases primarily when we've made large changes to our website and we want to see how users interact. We also use it for insights on areas of improvement especially when we're seeing a dip in cvr. We've also used it in the past to see how customer are finding our products.
- Love the full recordings
- Ability to write notes in a video and create clips to share
- Very easy to fully customize surveys
- The limits on number of tester
- Response reporting could be better. Right now it's just easier to watch every video to get insight.
- Allows us to quickly test and easily find area of improvement
We've made lots of website improvements based on user tests which always translates to more revenue.