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UserTesting

UserTesting

Overview

What is UserTesting?

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is UserTesting?

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.usertesting.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Trymata?

Trymata (formerly TryMyUI) is a remote usability testing platform that offers cross-platform services for testing and improving the user experience. The product allows the user to watch videos of real people using a website or app to see where (and why) users get frustrated, lost, or confused.

What is Usabilla (discontinued)?

Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.

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Product Details

What is UserTesting?

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.
UserTesting equips teams with tools that help understand why customers behave the way they do—transforming insights into impactful decisions. Built on an enterprise-grade AI platform, UserTesting provides fast feedback that bridges the gap between what customers expect and the experiences they receive.
Teams can use UserTesting to tackle a range of business challenges, including:
  • Audience Insights: Understanding customers’ needs, behaviors, and motivations.
  • Brand Research: Testing and refining brand perceptions.
  • Competitive Intel: Gathering insights to stay ahead of competitors.
  • Content and Creative Testing: Validating campaigns, messaging, and designs.
  • Digital and Physical Experiences: Optimizing everything from websites and apps to in-person touchpoints.
  • Innovation: Exploring new ideas and ensuring that they resonate with an audience.
  • Message Testing: Fine-tuning messaging to maximize impact.
  • Pricing and Packaging: Testing strategies to meet customer expectations.
  • User Insights: Capturing in-depth feedback to enhance usability and satisfaction.

UserTesting Value Proposition:
  • World-Class Network: Diverse audiences, including proprietary and partner-sourced participants, for robust feedback.
  • Feedback Capabilities: Research and testing are conducted through think-aloud, surveys, usability studies, and 1:1 interviews, enabling rapid iteration and real-time decision-making.
  • Scalable Collaboration: Empowers UX, product, design, and marketing teams to integrate customer feedback seamlessly across the development lifecycle.
  • AI-Enhanced Insights: Analyzes and synthesizes data quickly, turning customer feedback into actionable strategies.

UserTesting ultimately aims to make research, testing, and feedback accessible to every team across the enterprise, ensuring customer-first decisions are made with speed and precision. By uncovering the thoughts, emotions, and motivations behind customer behavior, UserTesting helps organizations move from good to great—creating experiences that inspire loyalty and drive growth.

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.

UserTesting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, APAC, EMEA
Supported LanguagesEnglish, French, German
Security

Frequently Asked Questions

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.

Userlytics, Trymata, and dscout are common alternatives for UserTesting.

Reviewers rate Support Rating highest, with a score of 8.5.

The most common users of UserTesting are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 159)

Using UserTesting's umbrella of products to drive web conversion rates up!

Rating: 8 out of 10
February 07, 2025
For easy and quick fixes, the UserTesting and EnjoyHQ support teams are on the ball and resolutions are quick and efficient. But for any complex issues required R&D escalation or for anything relating to recruitment of niche segments they seem to be lacking. We've also had an issue where we seem to raise the same ticket time and time again which can be annoying and frustrating and feels like it's wasting time.

Handy For Obtaining Valuable Results Quickly

Rating: 10 out of 10
January 30, 2025
DN
Vetted Review
Verified User
UserTesting
3 years of experience
Whenever I face challenges with sessions or contributors, the support team responds promptly, offering assistance and suggesting solutions such as withdrawing the session and initiating a new one to address the issue. Their fast response ensures that any obstacles encountered during the testing process are quickly resolved. Avoiding frustration during this work is essential.

Highly Recommend UserTesting!

Rating: 10 out of 10
February 07, 2025
Vetted Review
Verified User
UserTesting
1 year of experience
Support is great. I've contacted support a few times for help with replacing contributors or bugs I've encountered, and they're always quick to respond and rectify the situation.

Helpful in every way!

Rating: 10 out of 10
December 13, 2024
Vetted Review
Verified User
UserTesting
2 years of experience
I always had an amazing interaction with the support team at UserTesting. Every time we would even have sessions scheduled for us to review whether we were happy about the experience. I always had an option to replace participants in case something went wrong with a session. I would rate it 5/5.

UserTesting is a good UXR tool.

Rating: 10 out of 10
February 09, 2025
Vetted Review
Verified User
UserTesting
2 years of experience
The power session is fantastic, and we always get practical tips and inspiration from the consultants. However, the drawback is that customer support is not available 24/7. It only operates during business hours in its local timezone, making it hard for people in a different timezone to get help.
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