Great value for money software, if the value adds are fully understood in advance and the implementation is planned and executed well.
Updated October 16, 2020
Great value for money software, if the value adds are fully understood in advance and the implementation is planned and executed well.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vena Solutions
We use Vena to facilitate our budgeting process. As this touches on all departments, it is used by department heads across the company. As a budgeting tool, Vena eliminates version control issues, and is able to integrate with our accounting ERP to bring data over easily.
- Consolidated all budget inputs into various reports.
- Once setup, it's easy for department heads to input their budgetary inputs.
- The system's UI is a bit complicated and will take time to become familiar with.
- Any significant changes will need to be handled by Vena's implementation team, which will incur additional costs.
- As of May, 2020, Vena is not very compatible with Apple Computers.
- Negative = very challenging to integrate with Mac users which limits effectiveness and adoption.
Vena Feature Ratings
Vena Solutions Attributes
Do you think Vena delivers good value for the price?
Not sure
Are you happy with Vena's feature set?
No
Did Vena live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Vena go as expected?
No
Would you buy Vena again?
No
Using Vena Solutions
Evaluating Vena Solutions and Competitors
- Price
- Product Usability
- Positive Sales Experience with the Vendor
Ultimately price - we received a low special price for our first annual subscription. Combined with our existing knowledge of the product, this led for us to go with Vena.
I think definitely evaluating other competing products, and to actually have a demo to see what the actual day to day usage and resulting value would be. With budgeting software, it's really easy to make claims about the value your software adds. However, at the end of the day, if the software is not robust and actually usable, none of that matters.
Vena Solutions Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | Poor followup Difficult to get immediate help |
No - The basic support available is sufficient enough to resolve problems.
I think in general, the customer support team is really good in helping resolve issues. On more than a couple occasions, on a call with a CS rep, we were unable to resolve the issue within our scheduled call time. The CS rep worked on the issue on the side, and got back to me within the day. We even scheduled a follow up call after to review the fixes. In general, I think they're quite motivated in helping resolve the issue, no matter how big or small.
Using Vena Solutions
Pros | Cons |
---|---|
Like to use | Unnecessarily complex Difficult to use Requires technical support Not well integrated Feel nervous using Lots to learn |
- sharing access with collaborators
- The backend, and getting all budgeting processes setup
- Building out the workflow
- Building out new reports
- Troubleshooting and fixing existing issues is quite complex