One of the best instant messaging software!
March 29, 2017

One of the best instant messaging software!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viber

I'd say Viber is most frequently used for the internal communications between employees. It has become such a handy application that it is meant to be found in anyone's phone nowadays, therefore, once there is a talk about the mobile means of the communication, it basically goes to Viber. Therefore, apart from the internal communications, sometimes it was even used for communicating with the clients as well.
  • Fast - It is really fast, does not load the system
  • Extremely easy to use. All of the buttons/functions is straight to the point, to an exact purpose.
  • Reliable - it is really reliable. I can't remember a time when it caused any connectivity issues or was unavailable.
  • I would say, there is not much to say about improving the Viber, however, what I'd want to see is the support of the "Active Users" list with the application. Currently, it supports only the user list of those who use Viber, which is a bit not convenient. You have to check them separately to see if they are online.
  • Improved internal communications!
  • Improved external communications about the matters which does not require too long messages.
  • WhatsApp and telegram
While comparing these two applications with the Viber, I would say, the main advantage of the Viber is that it is very widely used in my region unlike other two. Otherwise, the functionality and other stuff are pretty much the same, while I slightly go for the Viber's voice calling quality as it really stands out, in my opinion.
Viber can be well suited for any personal or job communications, however, not so formal ones. I mean, you can use it for relatively formal communications, however, for instance, you cannot invite the applicant to the interview to be carried out through the Viber. In other, most cases, Viber is handy and reliable mean of the communications.

Rakuten Viber Feature Ratings

Call reports
Message alerts
Mobile app for iOS
Mobile app for Android