Slack is for business, Viber is for the team
February 01, 2018

Slack is for business, Viber is for the team

Agnes Asodi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viber

Since we are a small company working on different projects, we use Slack and Skype for project communication. However viber is being used for all the "soft" things that involve communication, but is not (directly) related to the projects we are working on. This is the place where people share interesting content, gossip about clients that made them angry or just call each other to have a cup of coffee or a short break. So it contributes to better personal relations and team communication.
  • Using stickers and gifs can upgrade a simple communication to a fun and involving one.
  • The calls are high quality, every option is working perfectly.
  • Group communication works well.
  • The quoting option is missing.
  • Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action.
  • It would be useful to also like a person's comment on a 1-1 conversation
  • Improved team communication
  • Easier and more direct communication
  • Improvement of communication speed
Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game because the desktop app is hard to download and run.
It can be used for quick communication between coworkers. Ideally, each project that we are working on has its own viber group and all project-based communication will happen in the appropriate group. The groups are adjustable, you can rename them, so it makes it super easy to find, even if it took place a long time ago. If you remember the name of the group, you will be able to retrieve your communication.

Rakuten Viber Feature Ratings

Not Rated
Answering rules
7
Call park
Not Rated
Call screening
8
Message alerts
8
Mobile app for iOS
10
Mobile app for Android
10