Don't use Viber in any case
September 27, 2019

Don't use Viber in any case

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viber

Viber was used by one team to communicate with each other, to keep up to date with tasks, and be updated with everything. It was selected as it has a mobile client as well as a desktop one. Even though it has a lot of disadvantages, it is widely used by people in our country.
  • Widely used among different people.
  • Has a lot of different features.
  • Shows who has read the message.
  • Saves all the media to the gallery by default and when you delete it from the phone, it is unavailable later in the app.
  • When you delete the app and install it again, all the history is deleted.
  • Has a lot of useless features.
  • Viber stores all the media on your device and it is unavailable once you delete it.
  • Viber deletes history automatically.
  • Viber does not transfer history to other devices.
Viber is really bad compared to Slack. It is not designed for business at all.
Support does not reply to your issues.

Do you think Rakuten Viber delivers good value for the price?

No

Are you happy with Rakuten Viber's feature set?

No

Did Rakuten Viber live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rakuten Viber go as expected?

No

Would you buy Rakuten Viber again?

No

Viber is okay if you don't have any other option and if everyone is using it and they don't want to use something else. It is not appropriate for serious tasks - it is childish, not secure, and not unreliable. It is not user-friendly.

Rakuten Viber Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
1
Call recording
2
Call park
Not Rated
Call screening
2
Message alerts
6
Video conferencing
2
Audio conferencing
2
Video screen sharing
Not Rated
Instant messaging
4
Mobile app for iOS
2
Mobile app for Android
2