Free calling using Viber
December 11, 2019

Free calling using Viber

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viber

Viber is used only within our team to facilitate communication with an offsite team. The texting feature in Viber is great. The app is free to download and install. It is compatible with both iPhone and Android phones. One can create groups within Viber and message for instant information. We use this communication channel to [message] each other during birthdays or festivals rather than email, as it clutters the email inbox.
  • Easy to form groups and manage communication.
  • Easy to add participants in the group.
  • One needs to sign up and download this app. Some people may find it frustrating due to the number of other apps already available.
  • You need to look at another place to monitor messages.
  • One can make free international calls using Viber.
  • Its is supported by iOS and Android. By using Viber one can be in touch easily.
We started using Viber many years ago. The WhatsApp application was good to connect with people via text messages but it did not have the calling feature. Free calls could be made using Viber. Hence, it was used as a mode of communication within our group.
Viber could also be projected on the desktop, like Whatsapp web. It helped us more in communicating while working on the computer.
I do not think you can call the Viber customer support. But, they have an online live chat feature. The response time is good and the rep I spoke to was able to help me with my question. A transcript of the chat was also emailed to me.

The features are easy to understand and use. I did not need to refer to Viber instructions or even google search for answers to learn to use the tool.

Do you think Rakuten Viber delivers good value for the price?

Yes

Are you happy with Rakuten Viber's feature set?

Yes

Did Rakuten Viber live up to sales and marketing promises?

Yes

Did implementation of Rakuten Viber go as expected?

Yes

Would you buy Rakuten Viber again?

No

Viber has good features in terms of call and text options. It is easy to form groups and assign new people within multiple groups. The app also has a good number of stickers and emojis for non-verbal communication. But, many people use apps like WhatsApp for their business and personal use. It is easy to look for messages within one app than monitor multiple platforms. It takes up more space on the phone.

Rakuten Viber Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
9
Call reports
Not Rated
Directory of employee names
9
Answering rules
Not Rated
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10