Overall Satisfaction with Vimeo
Our firm has a doctors newsletter subscription that thousands and thousands of doctors subscribe to nationwide, and we also host live webinars.
- Nothing I can really think of.
- Customer support - it sucks with only canned responses, and I don't think you're ever speaking with a real person via email.
- Allowing for video editing on line (at least being able to cut videos).
- Better uploading experience for the end user (don't have any issues with other video hosting providers).
- Their email customer support can have a bad effect on your customer support (especially if you have users waiting to see a video their platform won't properly display).
- The live webinars helped us generate more subscriptions.
We are currently looking at Dacast as an alternative option to Vimeo for many obvious reasons. However, we have not tried Dacast yet, we will be doing a free trial next week. While they offer a lower storage that Vimeo, and cost about 400 more per year than Vimeo, they offer 24/7 live support, which to us, is paramount. So, we are willing to pay for their great customer support alone. They also have more sophisticated online tools than Vimeo. Once we have tried them, personally, I can update this section of my review.
Do you think Vimeo delivers good value for the price?
No
Are you happy with Vimeo's feature set?
No
Did Vimeo live up to sales and marketing promises?
No
Did implementation of Vimeo go as expected?
Yes
Would you buy Vimeo again?
No