Highly disappointed with Vimeo
May 05, 2020

Highly disappointed with Vimeo

Marquita Angelina | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vimeo

Our firm has a doctors newsletter subscription that thousands and thousands of doctors subscribe to nationwide, and we also host live webinars.
  • Nothing I can really think of.
  • Customer support - it sucks with only canned responses, and I don't think you're ever speaking with a real person via email.
  • Allowing for video editing on line (at least being able to cut videos).
  • Better uploading experience for the end user (don't have any issues with other video hosting providers).
  • Their email customer support can have a bad effect on your customer support (especially if you have users waiting to see a video their platform won't properly display).
  • The live webinars helped us generate more subscriptions.
We are currently looking at Dacast as an alternative option to Vimeo for many obvious reasons. However, we have not tried Dacast yet, we will be doing a free trial next week. While they offer a lower storage that Vimeo, and cost about 400 more per year than Vimeo, they offer 24/7 live support, which to us, is paramount. So, we are willing to pay for their great customer support alone. They also have more sophisticated online tools than Vimeo. Once we have tried them, personally, I can update this section of my review.
You can read my previous written summaries to see why in detail. But to sum it up, it's their overall email customer support as to why I give this review. Again, if you look at my previous details, I did my best to remain objective in my review. I gave them credit for their strengths, but indeed, I did also rant about their weaknesses.

Do you think Vimeo delivers good value for the price?

No

Are you happy with Vimeo's feature set?

No

Did Vimeo live up to sales and marketing promises?

No

Did implementation of Vimeo go as expected?

Yes

Would you buy Vimeo again?

No

Vimeo's customer support has been quite disappointing. While their usual and customary canned responses are suitable for small tech issues, don't ever get into a real problem with their platform, because they will NOT respond to inquiring emails and continue to send canned responses. The only caveat is when I actually called Livestream's enterprise customer sales support, and the rep did help me, although we are NOT supposed to contact by phone. For that, I give them a 3, just for her kindness.

Our firm paid for the business pro for 900/year. Our firm also has a doctors newsletter subscription that thousands and thousands of doctors subscribe to nationwide, and we also host live webinars. Livestream/Vimeo has a significant deficit when it comes to any kind of editing capabilities and uploading (even just cutting out a frame or 2). For some reason, if our webinars were public and not exclusive to subscribers, we can place the video on YouTube without issue. Vimeo's platform is another story (for when we have to download, edit, and re-upload). We are now seeking out other (more proficient and better) platforms and WOULD NOT recommend Vimeo's Top Tiered Subscription for $900/year unless you're okay with no real help and canned responses when you actually need a person on the other end of that email. Again, we serve thousands of thousands of subscribers, don't charge as much as Vimeo, and provide much better customer support to our users/subscribers. Shame on you, Vimeo!!! Shame on you!

Vimeo Feature Ratings

Lead generation
Not Rated
Video personalization
10
eCommerce
Not Rated
Support for advertisements
Not Rated
Video SEO
Not Rated
Integration to Marketing Automation
Not Rated
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Integration to Eloqua
Not Rated
Integration to LMS
Not Rated
Video access controls
10
User management
Not Rated
Video link sharing
Not Rated
Internal video
Not Rated
External video
Not Rated
Player customization
Not Rated
Embedded videos
10
Video quality / Bandwidth controls
Not Rated
Mobile compatibility
10
A/B testing
Not Rated
Streaming quality reports
Not Rated
Per viewer tracking
7
Per video tracking
Not Rated
Video analytics dashboard
7
On-Demand video
Not Rated
Live streaming
10
Impact of streaming on network
5
Video upload & format support
1
Video library / File management
10
Video portal
Not Rated
Audience polling
Not Rated
Audience Q&A / Live chat
7
Video comments
10