Great Potential, But Fell Short. Customer Support Nonexistent
Anonymous | TrustRadius Reviewer
June 16, 2020

Great Potential, But Fell Short. Customer Support Nonexistent

Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Vimeo

We are an online yoga resource center. We use Vimeo primarily to host our pre-recorded videos and embed it into our website (urbanyogisg.com). With the onset of covid, we upgraded our account from Business to Premium in order to use their live stream capabilities for live yoga classes. We are a small organization of two owners and approximately 10 teachers who all log into the Vimeo account in order to stream our scheduled classes. We embed the pre-recorded videos as well as the live streams into our website so our customers view the classes directly from our website.
  • Customizable videos to suit our brand.
  • Ease of use and ease of organizing all of our videos.
  • Ability to embed with customizable features.
  • Customer service needs improvement.
  • Streaming is slow and unreliable.
  • Videos often buffer and skip.
  • Lost customers due to poor quality streaming.
  • Embed options allow us to drive customers to our site.
Youtube does not have the ability to livestream from anything other than your computer unless you have more than 1,000 subscribers. Vimeo on the other hand allow you to livestream from mobile, camera etc, you just have to subscribe.

Wistia does not have livestream capability.
Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.

Do you think Vimeo delivers good value for the price?

Not sure

Are you happy with Vimeo's feature set?

Yes

Did Vimeo live up to sales and marketing promises?

No

Did implementation of Vimeo go as expected?

No

Would you buy Vimeo again?

No

Vimeo is well suited for users who do not rely heavily on videos as a product. Perhaps if a company uses videos for marketing purposes. However, if the videos or live streams themselves are your product, I would tread carefully. We lost quite a few customers because the video and stream quality were less than desirable.

Vimeo Feature Ratings

Lead generation
Not Rated
Video personalization
9
eCommerce
Not Rated
Support for advertisements
8
Video SEO
Not Rated
Integration to Marketing Automation
Not Rated
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Integration to Eloqua
Not Rated
Integration to LMS
Not Rated
Video access controls
Not Rated
User management
Not Rated
Video link sharing
Not Rated
Internal video
Not Rated
External video
Not Rated
Player customization
9
Embedded videos
9
Video quality / Bandwidth controls
2
Mobile compatibility
4
A/B testing
Not Rated
Streaming quality reports
Not Rated
Per viewer tracking
Not Rated
Per video tracking
Not Rated
Video analytics dashboard
Not Rated
On-Demand video
5
Live streaming
2
Impact of streaming on network
2
Video upload & format support
5
Video library / File management
Not Rated
Video portal
Not Rated
Audience polling
Not Rated
Audience Q&A / Live chat
Not Rated
Video comments
Not Rated