Overall Satisfaction with Viralheat
Viralheat is used by the Social Media department. It helps manage multiple social media campaigns to allow better optimization along with drive better results.
- Simplicity: The software is very easy to use and took very little time to start optimizing my social media campaigns.
- Set up time: I was up and running in no time. With social media you cannot wait days or weeks to get started. By having a quick start up process, it allowed me to get started ASAP.
- Reporting: The foundation of all business decisions has been a very tedious process in the past. By using Viralheat, I save time on reporting and have better reports to give more actionable insights.
- Data: Not only is the reporting awesome, there are many more insights you can get by using the large amount of demographic data that is in the software.
- Historical Data: It would be nice if there was a way to pull in historical data. However, as I continue with the software, this becomes less of an issue.
- Enterprise integration: I would love to see more integration with enterprise softwares.
- Better customer service in the social media space
- Better ROI insights on our social media campaigns
- Better customer service than competing products.
3 - Social Media, Digital Marketing