Overall Satisfaction with VMTurbo Operations Manager
We are currently using VMTurbo Operations Manger to manage our 3 vSphere clusters across two data centers. It has been a great help with balancing cluster utilization, vm resizes and capacity planning. I had always used VMWare's VDS but VMTurbo's recommendations are far superior.
- Capacity planning is great.
- Automation of vMotions and resizes.
- Application control/monitoring for SQL and Oracle.
- I would like to see more details in the application control modules, I know it's not a full replacement for a monitoring product; but one plane of glass would be good.
- Sometimes I don't fully agree with some of the placement and resize recommendations that it gives me.
- The planning piece can be a little overwhelming at first but the more you use it the clearer it becomes.
- VMTurbo Operations Manager has freed me from having to make sure my VMs are "right-sized". For the most part I trust its resize recommendations.
- VMTurbo Operations Manager has helped to increase my data center's efficiency by showing me what physical machines I can shut down and still meet my cluster's performance and HA requirements.
- I did have to put in some rules to limit storage vmotions so non-critical machines were not placed to SRM protected datastores.
We used to use Solarwinds' Virtualization and Storage manager products. These were good products but always seemed to lack the full automation that VMTurbo brings to the table. I also tested VMWare's vCops at the time (now vRops). This product was very overwhelming and had a very steep learning curve. VMTurbo Operations Manager is very simple to implement and can provide an almost immediate ROI.
VMTurbo Operations Manager Support
Support has been great and if support can't help with your issue they will engage with their developers to get your issue resolved.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - We typically try to manage issues on our own and only engage with support if necessary.
Yes - Yes, I reported a bug in an early access program release and the bug was fixed in the next EA update.
VMTurbo did not, at the time, support one of the storage arrays I am using. I reached out to support who put me in touch with their development team who worked with me and a couple other customers to build support for the array into the product. They are very open and willing to work on supporting new configurations.