1. Home
  2. Digital Adoption Platforms
  3. WalkMe Reviews
  4. User Review of WalkMe
WalkMe helps us to improve our user experience
May 22, 2017

WalkMe helps us to improve our user experience

Cyrille Saulnier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with WalkMe

We are using Walkme to support our users on our software. The idea is to provide tutorials and walk throughs on our platform so clients can self learn how to use it. We also use it to highlight new features or releases. It is managed by our support team and is aimed to deflect tickets.
  • Easy to create pop up / shoutouts
  • Possibility to personnalise the user based on certain criteria
  • Possibility to have very detailed tutorials
  • Fairly easy to start using and implementing
  • Not so easy to know which user is doing what
  • Integration with other softwares
  • Positive impact as it is reasonably priced
  • CSM and AM helped to put the ROI together
Good to show things for new users and to create new contents quickly. This is a good alternative vs. asking your R&D to think about client communication.
Not so good to integrate it as part of your customer lifecyle - you'd want CSM to know which walk throughs their clients have done