WatchGuard Authpoint: a great product with room to improve.
Greg Merideth | TrustRadius Reviewer
December 04, 2019

WatchGuard Authpoint: a great product with room to improve.

Score 9 out of 10
Vetted Review
Reseller
Review Source

Overall Satisfaction with WatchGuard AuthPoint

We've implemented AuthPoint across our organization to provide secondary authentication for domain logins, SSL/VPN access and implemented AuthPoint on AWS. A number of issues were identified and hammered out during the beta launch of the product and while a few minor issues are still present we have begun implementing AuthPoint for a number of our clients.
  • SSL/VPN authentication.
  • Domain authentication with both code and push challenges.
  • Reporting/tracking through WGC are great.
  • Implementing AuthPoint for AWS/Office 365 were a challenge.
  • Spotty cellular areas can cause repeated account lockouts.
  • Notification of delivery delays are critical.
  • AuthPoint implementation is set to become almost 15% of our yearly service income.
  • Getting users to use it is becoming 15% more of a headache for IT in general.
  • Initially no third-party keys were to be allowed, this has since changed to allow key-fob systems.
Duo Security services were initially tested but did not offer any integration services directly into VPN authentication and our testing of AD implementation presented a number of centralized challenges. AuthPoint was able to resolve both of these issues. Given WatchGuard created this product, it would be nice to see AuthPoint implement access through third-party devices to provide secure VPN authentication on their firewall systems even without using AuthPoint.


Call during business hours, call at 5 AM, you will get someone to assist you with any problems or questions you have. WatchGuard has in general always been willing to work with you even if in the end, the source of the problem was not with WatchGuard itself. I have found their support staff to always be friendly and well aware of their products including any limitations.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

Securing our traveling agents access to the local network is not only a good idea but increasingly being required by financial regulatory organizations such as FINRA, the SEC and New York State. Combined with mobile-device management, we can get a better "top-down" view of who is attempting to access our network and the means behind it. By quickly removing a user from an AuthPoint AD group, access can be instantly prevented when mobile devices are reported lost or stolen.

Using WatchGuard AuthPoint

45 - Our primary use for now of AuthPoint is to protect our outside management consultants SSL/VPN access to the local network. Critical infrastructure machines (domain controllers and root certificate servers) are protected through domain challenge/response.
There are a few requirements to support AuthPoint. Through WatchGuard WGC all services are monitored and configured. Once implemented, management is controlled through AD group management so no senior-level techs are required.