WatchGuard Authpoint: a great product with room to improve.
December 05, 2019
WatchGuard Authpoint: a great product with room to improve.
Score 9 out of 10
Vetted Review
Overall Satisfaction with WatchGuard AuthPoint
We've implemented AuthPoint across our organization to provide secondary authentication for domain logins, SSL/VPN access and implemented AuthPoint on AWS. A number of issues were identified and hammered out during the beta launch of the product and while a few minor issues are still present we have begun implementing AuthPoint for a number of our clients.
- SSL/VPN authentication.
- Domain authentication with both code and push challenges.
- Reporting/tracking through WGC are great.
- Implementing AuthPoint for AWS/Office 365 were a challenge.
- Spotty cellular areas can cause repeated account lockouts.
- Notification of delivery delays are critical.
- AuthPoint implementation is set to become almost 15% of our yearly service income.
- Getting users to use it is becoming 15% more of a headache for IT in general.
- Initially no third-party keys were to be allowed, this has since changed to allow key-fob systems.
Duo Security services were initially tested but did not offer any integration services directly into VPN authentication and our testing of AD implementation presented a number of centralized challenges. AuthPoint was able to resolve both of these issues. Given WatchGuard created this product, it would be nice to see AuthPoint implement access through third-party devices to provide secure VPN authentication on their firewall systems even without using AuthPoint.
Do you think WatchGuard AuthPoint delivers good value for the price?
Yes
Are you happy with WatchGuard AuthPoint's feature set?
Yes
Did WatchGuard AuthPoint live up to sales and marketing promises?
Yes
Did implementation of WatchGuard AuthPoint go as expected?
Yes
Would you buy WatchGuard AuthPoint again?
Yes
Using WatchGuard AuthPoint
45 - Our primary use for now of AuthPoint is to protect our outside management consultants SSL/VPN access to the local network. Critical infrastructure machines (domain controllers and root certificate servers) are protected through domain challenge/response.
There are a few requirements to support AuthPoint. Through WatchGuard WGC all services are monitored and configured. Once implemented, management is controlled through AD group management so no senior-level techs are required.