Excellent security, somewhat easy to manage
September 30, 2020

Excellent security, somewhat easy to manage

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review

Overall Satisfaction with WatchGuard AuthPoint

We have deployed AuthPoint to our own company and several of our clients and i have run many deployment projects.

We use it for Office 365, Logon app and for SSLVPN in orgs between 5 and 200 users.
  • Single sign on.
  • Push notifications.
  • Access control.
  • Logon app.
  • SAML intergration.
  • Token setup - emails don't always make it.
  • User friendliness during setup.
  • Manually generated QR codes and setup links would be nice.
  • App sometimes has bugs where the token doesn't show up.
  • Tokens sometimes have to be removed and re-added.
  • No AD cache, if the domain controller is offline there is no Auth.
  • Documentation is incorrect and sometimes plain wrong - we had to write our own.
  • Fewer compromised mailboxes! Not a single one!
  • Confidence that more than just a password is protecting our data.
Office365 SSO/MFA we were using previously.
I beg to disagree, to use it properly you need a WatchGuard firewall and a domain controller that is always accessible.
I think this statement is misleading.
Every engagement with the support team has been good, feedback has been taken into consideration and some of my suggestions have made it into the build, I've been using the product since the very early days.

Do you think WatchGuard AuthPoint delivers good value for the price?


Are you happy with WatchGuard AuthPoint's feature set?


Did WatchGuard AuthPoint live up to sales and marketing promises?


Did implementation of WatchGuard AuthPoint go as expected?


Would you buy WatchGuard AuthPoint again?


In terms of selling it to our customers there is some pretty heavy lifting required to get it operational.
In all honesty the primary surface we protect is Office 365, the inbuilt Office 365 MFA is far easier and cheaper to implement but is less secure.
Well suited if there are lots of surfaces to protect, it's not granular so doesn't fit all applications. We prefer it to the inbuilt Office 365 MFA as it's more manageable as it's is granular, this isn't a fault of AuthPoint but the way Office 365 federates auth.