Does not live up
November 07, 2023

Does not live up

Kamil Salagan | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • WatchGuard Network Security
  • WatchGuard Endpoint Security
  • WatchGuard Secure Wi-Fi

Overall Satisfaction with WatchGuard Network Security

We run a T-55 at one site and a T-75 at the other. Run a standard suit of modules on each of them. I personally think the UI is really cumbersome and difficult to navigate. Often spend time trying to decipher simple things like firewall rules or routing. From experience, firewall rules also often don't work, we've had instances where a user wasn't able to access a site He/She normally could, this gets verified by IT. When we monitor traffic in the watchguard and test, the issue resolves itself. We had to disable DPI because it made things even worse. Similar issues with VPN rules, in addition to poor connection stability.
  • From experience, doesn't crash or lock up
  • Site-to-Site VPN for the most part works
  • Simplify the UI
  • AAD integration for firewall rules
  • Display firewall rule blocking access to a site
  • Improve modules across the board. Most of them like network mapping, AP management feel more like a chore to work with
  • It's costing me about $900/yr per device to keep a firewall on
I worked with Professional Computer Management (PCM). They did the best they could, though it was costing us a small fortune just to maintain the appliances. Eventually ended that contract and are currently in the process of replacing them with another brand.
Never seen this Unified platform nor have I heard of it.

Do you think WatchGuard Network Security delivers good value for the price?

No

Are you happy with WatchGuard Network Security's feature set?

No

Did WatchGuard Network Security live up to sales and marketing promises?

No

Did implementation of WatchGuard Network Security go as expected?

Yes

Would you buy WatchGuard Network Security again?

No

Though the hardware seems ok, personally the difficult UI, flaky firewall rules, unstable vpn, and misleading licensing language I couldn't recommend this to anyone. I feel duped into buying into this product and I couldn't suggest anyone buy into it either. I'm stuck renewing a "Support" license each year or my appliances stop working, not even allowing internet through, essentially bricking the devices. Though technically this is just for support...

WatchGuard Network Security Feature Ratings

Identification Technologies
3
Visualization Tools
1
Content Inspection
2
Policy-based Controls
2
Active Directory and LDAP
4
Firewall Management Console
1
Reporting and Logging
1
VPN
6
High Availability
6