True review
November 30, 2021

True review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Telling truth, being a Cisco engineer I don’t see its future where Microsoft Teams would take over of Webex App. I faced sporadic technical difficulties when I joined Webex Team from the Webex App, such as I don’t see a chat window, but if I join from browser chat works. It's just an example but many things like that happen. Cisco does not have any mail app or share point where MS Teams gives access to all the SharePoint files in the Teams app. Cisco does not have an all-in-one solution and might lose market in near future. Positive things about Webex App are when I need to speak to a person from any other company, I can contact them easily and don’t have to go through funny federation things where a lot of compliant people agree on certain things.
  • Easy to connect people outside my company.
  • Screen sharing and screen controls.
  • Ease of file sharing outside my organisation.
  • Make space for every third party free easy integration for voip app.
  • A way to see Microsoft stuff such as sharepoint files, OneDrive etc.
  • People like simple things. Spaces and spaces inside spaces theory not up to the mark. Need redesign.
  • GUI redesign.
  • Positive ease of contact.
  • Positive excellent quality of audio video meeting room conversations.
  • Negative if an MS Teams person joins Webex App through Polycom interconnectivity there are a lot of problems.
We didn't get good engineers at first.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?


Would you buy Webex App again?


I like Webex App and always support it as a Cisco engineer but I think the Webex App design team and business team need to look more closely.
I need to work with many vendors outside my company, chat calls and small file sharing works good and there are no restrictions.
If I need to work on an excel file together with a vendor outside my company where I need to update that excel file regularly there Webex App lacks and people using MS Teams.

Webex App Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Workflow Automation
Not Rated
Mobile Access
Visual planning tools
Not Rated
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Not Rated
Video files
Audio files
Document collaboration
Access control
Advanced security features
Integrates with Google Drive
Not Rated
Device sync
Not Rated