Item: Webex App
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Webex App is used to take meetings on the move. The experience is good since you don't have to be in front of the computer always for taking a meeting. The user interface is good, integrated with a nice calendar. Also found it good with both WiFi and Mobile data.

Pros and Cons

Take meetings on the move.
Good user interface.
Working well even with low speed mobile data.

Screen sharing is a bit complicated.
Should be more end-user friendly.
Need a great user interface to compete with Zoom.

Return on Investment

More user productivity.
Good end-user experience.

Alternatives Considered

Skype and Zoom

Webex is better than Skype. But need to improve to compete with zoom. Zoom user base is growing rapidly with its simple design and easy-to-use interface. WebEx needs to be simplified further.

Support Rating

Webex support is good. Frequent updates and quick resolution of issues reported. Support is not a problem with Webex app.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Zoom, Google Sheets, Google Slides

Usability

Webex is designed with enterprise customers in mind and is really a great app for users with good knowledge of how to use apps. It needs to be further simplified so that it is easy to use by kids and the masses. For an enterprise, definitely a good solution for collaborating.

Likelihood to Recommend

Many times you are in the car or going for a walk and get a sudden request to join a meeting. Webex App is really cool to dynamically create invites or join a meeting that is started. It's better compared to a few other products in the market. The user interface is good but can be further improved. Need some serious redesign to compete with Zoom.

Great meeting app for enterprises

Overall Satisfaction with Webex App