Webex Calling Review
June 16, 2025
Webex Calling Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Calling
In my organization Webex Calling is the primary collaboration tool, which is used for chatting, messaging, meetings, scheduling as well as calling. So it is like a basic part of our day-to-day work in our environment. Not only that, we are also upgrading our customers from on-prem to Webex Calling and also helping them use this resource better in their environment. So it's like our bread and butter. I would say it. It's part of everything that we do.
Pros
- Webex Calling is really resilient.
- There is a portal in case there are any issues, they are promptly handled. Before users come to know that there was an issue, the issue is already fixed. The attention that the company has in order to provide those Webex Calling services is really great. So I think it's also Cisco's focus to bring more and more customers to Cisco Webex Calling and so they are constantly improving the services as well as the app usage. And this is what I like. Cisco has its focus on Webex Calling and we see that focus in terms of their continuous effort to upgrade it and provide unbreakable service.
Cons
- I like it, but there are some features that I think that Webex Calling is continuously getting added. Recently translation patents were added because it was not available and these were the features that are available in on-prem systems. So as users move to the new system, they're still used to those features, but the translation pattern has been added. Now I have to think about, I think that engineers have focused on what's missing. But yes, if all of the user facing features which are on the on-prem system, if we can make Webex Calling at par with it, then that's what my feedback would be.
- I think that this product has had a positive impact on our business. This provides us one solid solution that we offer to our customers in terms of calling and provide them the benefits of a very clean on-prem infrastructure because everything resides in the cloud, just their endpoints will be there and our proper support, the hassles of continuous bug improvement and performing upgrades, all those are being taken care of by Cisco and Cloud. So it's easier to manage, easier to adopt. And it is Cisco. So even though they get new endpoints as their phone, which are TP compatible, they're still using a Cisco device. So it isn't very different from what they were used to if they were on-prem Cisco before.
What I've seen from my customers, they do have multiple meeting platforms like Zoom, Microsoft Teams, and then Webex Meeting also combine Webex Meeting is again Cisco, but generally the benefit is that users who are used to a specific meeting and chatting platform, they can continue to use it and it still integrates with Webex Calling. That I think is the benefit of you don't have to go and tell all your users to change their preferred app to a new one so they can continue using what they're using. And in the backend it integrates with Webex. So that's the benefit.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes
Comments
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