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WebEx to collaborate on dispersed campus environments and work from home
January 16, 2018

WebEx to collaborate on dispersed campus environments and work from home

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WebEx Meetings

WebEx is our virtual meetings platform for all administrative functions across the entire enterprise of GWU. It provides a way for employees who are working remotely (at home) or meetings where employees at different campuses can still meet. It is standard for meeting invites to have both a physical room location as well as a WebEx link so all attendees can attend either physically or virtually.
  • Whiteboarding feature is used extensively in meetings so that participants can share their perspectives
  • Linkage to our video teleconference devices allows meeting participants in the office to view virtual attendees while viewing the same presentation on WebEx
  • Client-less feature allows attendees on mobile devices or at home on personal computers to attend meetings easily
  • Better integration with Google Calendar to allow a user to auto-create a meeting event with a WebEx URL in location as default in addition to physical room location
  • Easy way to record meetings and share with participants that were not able to get to the meeting
  • It has allowed for easier collaboration with team members on different campuses, at home or on the road.
  • Lack of integration with Google Hangouts is a barrier for student and faculty to use this product in their interactions with employees
Our current infrastructure uses Cisco Jabber for VOIP and its integration with WebEx was much stronger than Google Hangouts. But WebEx is primarily used by employees while students and faculty use Google Hangouts due to cost considerations. Also, since we have a significant number of video conferencing devices in meeting rooms on all campuses, it is much easier to link WebEx to VTC units than Google Hangouts. In the future, we will revisit usage of WebEx against Google SaaS Unified Communications offering.

WebEx is great for business meetings where employees are located on different campuses and many of the staff work from home. This allows better collaboration on specific projects especially artifacts such as documents, spreadsheets and PowerPoint presentations. Also, we have used WebEx with third-party vendors to detail issues with their products as well as viewing potential thrd-party presentations.

WebEx is not well suited for meetings with over 100+ participants. It tends to lag and too many participants make it hard to understand.

Webex Meetings Feature Ratings

5.5
High quality audio
5
High quality video
5
Low bandwidth requirements
4
Mobile support
8
10.0
Desktop sharing
10
Whiteboards
10
5.2
Calendar integration
3
Meeting initiation
9
Integrates with social media
1
Record meetings / events
5
Slideshows
8
5.7
Live chat
6
Audience polling
7
Q&A
4
7.0
User authentication
9
Participant roles & permissions
8
Confidential attendee list
4
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using WebEx Meetings

With the new browser only mode, WebEx now allows users to get into a virtual meeting without their client. This helps greatly for employees working from home. The screen sharing function is easy to use and very helpful for meeting where multiple attendees need to show what is on their screen quickly and easily to convey their message.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • White Boarding
  • Screen Sharing
  • Linking meeting attendance on Cisco Jabber so that other can find and join in the meeting easily
  • When in meeting, I sometimes get lost on how to take "control" of shared screen
Yes, but I don't use it