TrustRadius
A trusted webinar provider that is easy to use
https://www.trustradius.com/web-conferencingCisco Webex MeetingsUnspecified8.1863101
Samantha McMahon profile photo
December 12, 2017

A trusted webinar provider that is easy to use

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Meetings

WebEx Meetings is a great tool that allows businesses to communicate and exchange information globally through conference calls or webinar platforms. I have used this interface many times to perform live meetings, trainings, and presentations. The interface is easy to use and is not overly complicated. I would recommend this platform for new users.
  • Ability to communicate globally. There are connection numbers for almost every country to dial into the platform.
  • Speed of the webinar is satisfactory and works with any browser. Easy for first time users to login and join as a guest.
  • Easy dial-in codes and VoIP access. Easy to follow instructions.
  • Easy functions including: Ability to share screens or any application, Easy to pass over presenter role and ability to mute all attendees.
  • I don’t remember seeing a recording option. There may have been one but I don’t recall. If it’s not available, I would like to see this as an option.
  • Ability to invite more attendees to the web meetings. Some competitors have higher availability of attendees available.
  • Sound quality is always key. I think it’s pretty good now but there is always improvements to sound quality and optimized speeds as well.
  • Ability for multiple countries to communicate in an efficient manner to accommodate business needs.
  • Ability to provide web training to staff working remotely or staff who are not able to travel can still participate in meetings which saves money on travel expenses.
  • Ability to provide clients with a clear, accurate presentation over a live web session which again saves money on travel expenses.
  • One minor impact is that some competitors are less costly.
I do like WebEx a lot but GlobalMeet really has some additional features that I do like. GlobalMeet has abilities to record and send out the recorded training and also has a higher attendees option. I do like the basic options available within WebEx and would like to see some additional features in the future. If their price point would come down a little that would be preferred as well.
It’s great because I’ve never needed to contact the support center for any issues.
WebEx is great for small or large companies. Definitely fantastic for global companies which allow employees from across the globe to dial in and communicate easily by phone or web meeting. I would highly recommend this product. It’s user-friendly for the staff and easy for new clients to log in as a first time user. I haven’t had any issues thus far.

Webex Meetings Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
10
Mobile support
10
Desktop sharing
10
Whiteboards
10
Calendar integration
10
Meeting initiation
10
Slideshows
10
Live chat
10
Audience polling
10
Q&A
10
User authentication
9
Participant roles & permissions
10

Evaluating Webex Meetings and Competitors

No - When I first started with the company about 4 years ago we were currently using WebEx and I preferred this product over some of the others we’re currently use as well. WebEx provides an easy to use, global interface to allow communication to pass with ease. I would recommend this product.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
We use the Cisco vpn as well so it only made sense to use this provider for our web conferencing.
Our business was very happy with WebEx but the price was a little costly. It did offer some benefits that I personally like but they need to be more competitive in their pricing to win clients over.

Webex Meetings Support

ProsCons
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not Sure - I’m not really sure on this one. I’ve never actually had to contact the support option on WebEx.
The product itself provides all the support I need. I haven’t had to contact the support center for any issues. It runs super smooth for me.

Using Webex Meetings

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Easy to set up web meetings and conference calls.
  • Ability to mute or un-mute attendees on a call.
  • Audio quality and speed are optimal.
  • Ability to record a meeting? Not sure if this was available.
  • Ability to invite a large amount of attendees to the same call.
Yes, but I don't use it - I know it is available but I have not seen this part of WebEx.
I think it’s very easy to use and serves its purpose well. Most first time users are able to login quickly to webinars and understand the flow of the presentations.