A trusted webinar provider that is easy to use
December 12, 2017
A trusted webinar provider that is easy to use
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Meetings
WebEx Meetings is a great tool that allows businesses to communicate and exchange information globally through conference calls or webinar platforms. I have used this interface many times to perform live meetings, trainings, and presentations. The interface is easy to use and is not overly complicated. I would recommend this platform for new users.
- Ability to communicate globally. There are connection numbers for almost every country to dial into the platform.
- Speed of the webinar is satisfactory and works with any browser. Easy for first time users to login and join as a guest.
- Easy dial-in codes and VoIP access. Easy to follow instructions.
- Easy functions including: Ability to share screens or any application, Easy to pass over presenter role and ability to mute all attendees.
- I don’t remember seeing a recording option. There may have been one but I don’t recall. If it’s not available, I would like to see this as an option.
- Ability to invite more attendees to the web meetings. Some competitors have higher availability of attendees available.
- Sound quality is always key. I think it’s pretty good now but there is always improvements to sound quality and optimized speeds as well.
- Ability for multiple countries to communicate in an efficient manner to accommodate business needs.
- Ability to provide web training to staff working remotely or staff who are not able to travel can still participate in meetings which saves money on travel expenses.
- Ability to provide clients with a clear, accurate presentation over a live web session which again saves money on travel expenses.
- One minor impact is that some competitors are less costly.
- GlobalMeet and Skype
I do like WebEx a lot but GlobalMeet really has some additional features that I do like. GlobalMeet has abilities to record and send out the recorded training and also has a higher attendees option. I do like the basic options available within WebEx and would like to see some additional features in the future. If their price point would come down a little that would be preferred as well.
Webex Meetings Feature Ratings
Evaluating Webex Meetings and Competitors
No - When I first started with the company about 4 years ago we were currently using WebEx and I preferred this product over some of the others we’re currently use as well. WebEx provides an easy to use, global interface to allow communication to pass with ease. I would recommend this product.
- Product Features
- Product Usability
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
We use the Cisco vpn as well so it only made sense to use this provider for our web conferencing.
Our business was very happy with WebEx but the price was a little costly. It did offer some benefits that I personally like but they need to be more competitive in their pricing to win clients over.
Webex Meetings Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Sure - I’m not really sure on this one. I’ve never actually had to contact the support option on WebEx.
The product itself provides all the support I need. I haven’t had to contact the support center for any issues. It runs super smooth for me.
Using Webex Meetings
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Easy to set up web meetings and conference calls.
- Ability to mute or un-mute attendees on a call.
- Audio quality and speed are optimal.
- Ability to record a meeting? Not sure if this was available.
- Ability to invite a large amount of attendees to the same call.
Yes, but I don't use it - I know it is available but I have not seen this part of WebEx.