Item: Webex Meetings
Rating: 8
Author: Dalibor Mitic

Use Cases and Deployment Scope

It is used by departments in combination with MS Teams. Depending on department needs they are choosing which fit them better. My department is more on Webex because a lot of our customers are on Webex too. We are also Cisco Gold partners and one of my roles is selling Webex to the customers.

Pros and Cons

Excellent audio
Breakout sessions
Easy to use
Easy integration with other applications

Translator
Call in number in Serbia
That's all :)

Return on Investment

Good collaboration
Fast ROI
No negative impacts

Alternatives Considered

Zoom, GoToMeeting and Microsoft Teams

It's tough between Webex and MS Teams. Most of the companies have some MS licenses and because of that want to use MS Teams instead of other tools. When Covid started Cisco was unprepared but in the other half of 2020. The day did some acquisitions and made Webex a leader in the business. These constant Cisco improvements are the reason I believe them.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Other Software Used

Microsoft Teams, Zoom, GoToMeeting

Reliability and Availability

Good with Webex are constant mail notifications which give you all necessary information about availability and compatibility. As a matter of fact, yesterday came out notification that wins 7 and 8 are no more supported, which is great because some of our customers are still using win 7. And now we can tell them on time that service will no longer be available for that platforms. This is in some way a good customer success story.

Scalability

Most of our customers are using some existing on-premise solution. With Webex, we are able to keep their existing systems and give them some added values through Webex. Also, Webex has easy integration with external applications and systems which gives very necessary flexibility to our solutions. Easy to use with any device.

Performance

Likelihood to Recommend

The best suite is for web conferences without using any tool just a web browser. Very compatible with other conferencing solutions and devices. Basically for new web conferencing users, Webex is the best choice. A wide range of conferencing devices gives user the possibility to work either comfortably at home or in their office.

Web conference for any and every

Overall Satisfaction with Webex Meetings