Item: Webex Meetings
Rating: 7
Author: Asad Khan

Overall Satisfaction with Webex Meetings

Use Cases and Deployment Scope

I have used Webex earlier in my organization. Now it has been replaced by Microsoft Teams.

We used it for collaboration, communication, and remote work support.

The scope of our use case covered most of our internal and external communication needs. From small team meetings to large webinars, Webex Meetings became our preferred platform for collaboration.

Pros and Cons

Pros

Video & Audio Quality
Security (end-end encryption)
Performance (Lighter on resources)

Cons

The UI feels a bit cluttered and lags in intuitiveness
No integration with Microsoft 365 (Word, Excel, PowerPoint, OneDrive, SharePoint)
Pricing is higher. Free version has a lot of limitations

Return on Investment

Webex enables global teams to collaborate without travel, reducing expenses on airfare, and lodging.
Webex Events & Training help conduct large-scale conferences and workshops without physical venue costs.
Webex is more expensive than Microsoft Teams & Google Meet when deployed at scale. Enterprise plans (starting at ₹1,395/user/month) can be a heavy burden for 10,000+ employees.

Alternatives Considered

Microsoft Teams and Google Meet

As I said earlier also in one of the answers - Webex stacks up against them on video & audio quality, security, and lower resource consumption. However, the pricing of Webex is high, and integration with Microsoft 365 is not possible. That is the reason my organization replaced Webex with Microsoft Teams two years ago.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Meetings again?

Other Software Used

Microsoft Teams, Google Meet, TeamViewer

Likelihood to Recommend

Choose Webex Meetings if you prioritize security, superior audio/video quality, and need a standalone meeting solution i.e. doesn't need integration with other Microsoft office tools.

For large enterprises and government organizations, Webex may be a better choice due to its security features and superior video & audio quality but, for most businesses where an integration with Microsoft 365 is required, Webex is not a good option.

Webex Meetings Feature Ratings

Comments

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Good choice for large enterprises but lags integration with Microsoft 365,