April 16, 2021


Josie Isted | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

We use Webexpenses to support both credit card spend and personal expenses and it is used across the whole business. It provides us with a structured approval system as well as ensuring receipts are provided for all business spend.
  • Able to send automatic reminders for aging transactions, removing time spent manually chasing
  • The support team is always available and extremely responsive
  • The app is quick and easy to use
  • The reports are slightly limited, it seems difficult sometimes to extract the information needed without having to manipulate manually out of Webexpenses
  • Blank receipts keep uploading to our users account causing unnecessary noise on their accounts, the support team do remove these when I contact them but it would be better if it stopped happening at all!
  • Time has been saved for the finance team
Once team have got through their initial set up it is not often we hear from them with any issues. The support resources provided online are very clear and cover most bases. The app is very simple to use again, once you get past the initial setup.
I have to say the support provided is exceptional. The live support has always resolved our queries on a very timely basis and the team are extremely friendly. The video support is also a very useful resource to point the team towards if they have more general queries.
Previously the credit card and personal expense spend was completed manually from beginning to end, often lacking management approval for team members. This alone has saved a lot of time for the accounts department.
As a company we required approval for personal spend and credit card spend to sit as a responsibility under the management hierarchy and not the accounts department. Ownership needed to be pushed back onto the teams and Webexpenses has allowed us to do this very efficiently.
We have received really positive feedback from the team since implementing Webexpenses. At the moment because the team are still learning there are a few teething problems however they are picking it up quickly and the company is definitely seeing the benefits from it. It allows us to track and manage company expenses either through credit cards or personal spend, and push responsibility back to the management team to ensure they are tracking team spends.