Comprehensive Physical Therapy software that improves operations and growth of your business.
May 20, 2023

Comprehensive Physical Therapy software that improves operations and growth of your business.

Matthew Johnson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Digital Patient Intake
  • Home Exercise Program
  • Billing Software
  • Analytics
  • Outcomes/MIPS

Overall Satisfaction with WebPT

When I decided to open my own physical therapy business, I evaluated several EHR, scheduling, and billing options. I ultimately chose to go with WebPT and Therabill as I felt they were the best fit for our needs. As a physical therapist myself, I felt confident in choosing a product that was initially developed by a physical therapist. I knew the software would tailor to our specific needs. Their platform is user-friendly and addresses the majority of our needs to run a business efficiently. The "add on" decision to purchase Therabill has helped tremendously with the billing and collections process as the information easily transfers over between systems.

Pros

  • The scheduler is easy to use and allows for a clear view of each clinical day, week, and month.
  • The authorization/visit limit functions really help in managing each case and assist in minimizing insurance denials.
  • The documentation is comprehensive and specific to physical therapy documentation. The ICD-10 lookup function is very helpful.
  • Transfer of claim information to Therabill really helps with timely claim submission.

Cons

  • Currently, patient appointment reminders are free via email but text message reminders are limited to a certain allotment per month. Given our current volume and the typical visits per patient case, the cost of text reminders for ALL patients is excessive.
  • Turnaround time on "help desk tickets" is slower than we would like.
  • The patient electronic intake form does not transfer much information into the EMR. Our PTs end up having to manually document most of this information, which takes additional time.
  • WebPT is the only product we have used since opening a business, so it's hard to compare. However, I do believe that the system is better than the systems I have used in the past while working for other PT companies.
  • Analytics and reports data are helpful in managing the business and making decisions that improve the financials.
  • One area for improvement would be the ability to integrate numerous payment processing services. Currently, the only option is WorldPay, but the ability to create a bridge with other payment processors would save a LOT of time and energy when recording patient payments.
The REACH platform has helped in a few cases where patients have given us a low NPS score. This allowed us to address the issue immediately and correct it to ensure that patients have a good experience.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

I would say that most PT companies should consider using WebPT as their EMR/scheduler and Therabill as their billing system, as their overall function is very good. The downside to WebPT is the cost compared to other EMRs out there, and it may be too much for smaller practices.

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