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User-Friendly for Medical Billers
May 30, 2023

User-Friendly for Medical Billers

Hailey Lord | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Billing Software
  • Analytics

Overall Satisfaction with WebPT

In my role within my organization, I use WebPT mostly for viewing the patient's medical records or eDocs. I also use the calendar within the software and sometimes use the electronic benefit verification and analytic tools. I like the integration between WebPT and Therabill. I also find it very user-friendly especially with the option to batch print multiple records at the same time. It's also nice to be able to send faxes through WebPT. The missing notes report is also a nice function & helps us catch any charges that were not entered for appointments that did occur.
  • Great customer support whenever there are system issues or outages
  • Listens to user's feedback to make products more efficient
  • User-friendly software, easy to navigate
  • Navigation between patient and clinic accounts could be smoother
  • Could be more affordable for the nature of the software
  • Can sometimes be glitchy
  • E benefit verification cuts down on time spent verifying benefits
  • Sending faxes through the software eliminates extra steps
  • Inclusivity with pronouns and gender identity are very appreciated
Not any specific issues that I can think of, but I enjoy how streamlined the software is in general. The payer alerts have saved us a few times with notifying each other about certain stipulations a payer may have. The Medicare note reminders are also GREAT when it comes to the therapist knowing how to treat.
One of our clients found a lot of success implementing the appointment reminder texts through WebPT. The bad address reports are also very helpful with getting statements to patients in a timely manner.
WebPT is great when it comes to built-in templates and reminders. It integrates with Therabill which is our billing software. It has all of the patient's notes and documentation all sorted by case so it's easy to find what you need quickly. Customer service at WebPT is also very friendly, timely, and communicative.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WebPT go as expected?

I wasn't involved with the implementation phase

Would you buy WebPT again?

Yes

WebPT is well suited for providers with smaller practices, and for patients who have simple cases. The note templates are very easy to follow, but the eDocs can be slightly unorganized if a patient has multiple documents that need to be scanned into their account. The batch print function is great for sending large files to a worker's compensation payer, but it can be glitchy at times. The practices I work with who use WebPT have little to no issues with the software, and working in the billing department, I typically don't encounter many issues either and find that I can complete my job duties easily.