Engaging Metrics and Users
May 21, 2014
Engaging Metrics and Users
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webtrends Analytics
It's been used more at the departmental level. It was planned for high level use which then was left in limbo since resources weren't available (turn over).
- Flexibility and scalable. One aspect is the capability of hosting in house. For companies that do want to keep therr data they have the option to as they say keep it on premises.
- Webtrends developed rapidly on data visualization which for companies that do want to quickly set that up they can have a clean visualization of all of your most important data and trends through dashboards, scorecards and an intuitive UI.
- Like any Web analytics software the customer support has to help the power users. I still would like to say one day that customer support has solved all my problems which indirectly solves the main stakeholders problems. This obviously translates to the success of the usage and extending the annual contracts within this company.
- Better lead conversion
- Better customer service (retention)
Omniture and Google Analytics - the client chose Webtrends over due to data privacy.