Acquia DAM (Widen) offers great value for a DAM, with excellent customer support
Overall Satisfaction with Widen
I am the primary admin for our digital asset management system, which serves as the source of truth for internal & training documents and approved marketing, creative and brand assets, and as the CDN for our website. These assets are available to all users within the organization, as well as select brand partners.
Pros
- Customer service & support
- Out-of-the-box functionality
- Powerful search features
- Reliability
- Useful API
Cons
- Inconsistent user interface
- Analytics features lacking/unreliable
- Limited customization
- Reduced unnecessary "versions" of siloed brand assets
- Encouraged self-service of external parties
- Improved brand partner workflows
We hope that Widen will allow us to expand the breadth of content we use it for, from brand & creative assets to other departments (HR, IT, etc.) if and when the need arises. As a company under a corporate umbrella, we also aim to combine - or at least align - our DAM system with other branches of the organization at large.
While I was not involved in the selection of Acquia DAM (Widen), as a previous user of AEM, I find Acquia DAM (Widen) to be much more user-friendly and functional out of the box. AEM seems to allow a higher degree of customization but requires a higher development cost. While it may tie in more seamlessly with other Adobe products and cloud solutions, Acquia DAM (Widen) suits the needs of a smaller organization with a much lower barrier to entry.
Do you think Acquia DAM (Widen) delivers good value for the price?
Yes
Are you happy with Acquia DAM (Widen)'s feature set?
Yes
Did Acquia DAM (Widen) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Acquia DAM (Widen) go as expected?
I wasn't involved with the implementation phase
Would you buy Acquia DAM (Widen) again?
Yes
Comments
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