Item: Acquia DAM (Widen)
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Acquia DAM (Widen) for a variety of business use cases. The obvious one is to share marketing and promotional assets with journalists and media representatives. However, as we are in the entertainment industry we often need to receive photos, videos, audio files that relate to creative projects. Our big use of Acquia DAM (Widen) is to receive and store and share these types of creative assets for our entertainment productions.

Pros and Cons

Asset grouping
Metadata collection
Easy sharing of assets on external facing portals

It is difficult to understand the structure
The UI is not always intuitive
Formatting portals sometimes requires trial and error

Features

Asset Groups
Portals
API integration

Return on Investment

Acquia DAM (Widen) has helped us speed up our internal projects by providing a quick and easy way to share assets
I do feel it is taking us longer to administer Acquia DAM (Widen) than it did our previous supplier
Being able to leverage their API for custom integration with Salesforce has allowed our users to view assets from within Salesforce and increased efficiency

I'm not sure if we will expand our usage. I think we likely need to see if we can simplify our current usage and structure and make it easier for our users and increase adoption.

Support Rating

I am happy with their Support and their Customer Success teams and Professional Services teams. They are always kind and responsive and truly help us with any questions.

DAM System Solution

Again we are using Acquia DAM (Widen) for marketing but our main use is not sales/marketing related. It is for the sharing of creative assets (photos, videos, audio files) as part of the creative process in an entertainment company. We have to Acquia DAM (Widen) integrated with Salesforce so we can also access these assets within Salesforce.

Other Software Used

DocuSign, Conga Composer

Alternatives Considered

Wistia

We selected Acquia DAM (Widen) because Wistia chose to go in a different direction and would no longer support the preview of certain file types. Honestly Wistia is much more intuitive, user friendly, easy to manage. If they hadn't made these changes, we would definitely prefer Wistia.

Key Insights

Do you think Acquia DAM (Widen) delivers good value for the price?

Yes

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

Yes

Did implementation of Acquia DAM (Widen) go as expected?

Yes

Would you buy Acquia DAM (Widen) again?

Yes

Likelihood to Recommend

My favorite feature is the ability to share assets via a portal. I also like how easy it is to group assets. Their support resources are also easy to access and their support team is quite responsive and helpful via email and chat. I have also had positive interactions with their Customer Success team. But sometimes always having to create a specific asset group and upload profile and role and permissions can seem overwhelming. I wish there was a lighter way to use the product. Some of our users get confused by the structure.

Acquia DAM (Widen) Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I'm not really certain on the support tiers and pricing.

Overall we are happy with Acquia DAM (Widen) but wish it was a bit lighter and more user-friendly

Overall Satisfaction with Widen