Item: WiseStamp
Rating: 1
Author: Verified User

Overall Satisfaction with WiseStamp

Use Cases and Deployment Scope

The animations they provide are glitchy
You cannot design a template from the ground up and have to use their built-in templates that are all ugly.
I haven't even been able to move from test to prod because it doesn't work right and support has been of little help.
Update 2023-12-11: I have now learned that WiseStamp doesn't work with the "New Outlook" that Microsoft is trying to convince people to use. I'm also learning that the animation (gif) glitches may be due to versions of classic Outlook as well. They claim they are taking my concerns of not being able to fully edit (i.e. move elements around) their templates as none of them match exactly what we wanted, but were close enough I could have made them work. We'll see.

Pros and Cons

Pros

Over-sell

Cons

In my opinion, animations are glitchy
Forced to use built-in templates or pay extra to have them simply copy a signature you create elsewhere. No options to actually build out a signature template to your own specifications.
I think it is over priced
Doesn't work with "New Outlook" and only certain versions of Classic Outlook.

Return on Investment

I think I wasted time/money spent trying to make it work

Usability

In my opinion, very limited due to being restricted to their template designs and not being able to modify said templates to fit your needs.

Alternatives Considered

CodeTwo Email Signatures 365

CodeTwo was harder to design in, but that is because you have way more options with CodeTwo than you do with WiseStamp. However, I do not know if CodeTwo supports gif animated signatures.

Key Insights

Do you think WiseStamp delivers good value for the price?

Are you happy with WiseStamp's feature set?

Did WiseStamp live up to sales and marketing promises?

Did implementation of WiseStamp go as expected?

Would you buy WiseStamp again?

Other Software Used

Microsoft 365, Ninite Pro

Likelihood to Recommend

Haven't found it to be well suited for anything yet. It doesn't work properly.

Evaluating WiseStamp and Competitors

Products Replaced

Key Differentiators

Integration with Other Systems

Evaluation Lessons Learned

My choice was over-ridden in the end anyway.

Comments

Please log in to join the conversation

WiseStamp Technologies Ltd Daniel Zweig
(Vendor Representative) commented 2 years ago
Thank you for taking the time to share your detailed feedback about WiseStamp. We greatly value customer opinions and are committed to understanding and addressing your concerns. We understand that no product is perfect, but we are continually striving to improve, and we would be happy to address all the points you've mentioned. Regarding the animations, if it's the banners and animated logo tool you're referring to, we take great pride in them. We are the only product in the field offering a vast gallery of pre-designed banners, as well as a Logo/photo GIF maker. If you encounter any glitches, please let us know, and we would be more than happy to assist in resolving these issues. You are correct in noting that our platform primarily uses templates for email signatures. This approach ensures that the signatures are not only aesthetically pleasing but also fully compatible with all leading email platforms, optimized for coding, and responsive across devices. We aim to provide a balance between customization and functionality, and being the leading company in the field, we believe we are achieving this. Contrary to your experience, we are proud to confirm that WiseStamp supports team accounts effectively. This is evidenced by our adoption by numerous major companies and our recognition as a leading and fast-growing company in our industry. If there are specific issues with user assignments in your case, we are eager to investigate and address these promptly. Lastly, your comments about our customer support are surprising, as our great support team typically receives positive feedback in this area, reflected in our over 90% Customer Satisfaction (CSAT) score. We take such matters seriously and would appreciate the opportunity to look into your support experience to understand where we might have fallen short. Thank you again for your valuable feedback. We take your concerns seriously and are here to ensure a better experience. While we may not have your contact details, please feel free to reach out to us at your convenience. Our team is ready and eager to assist you, ensuring all our customers' experience with WiseStamp is positive and meets their expectations.

I would look elsewhere