WixAnswers.com for Online Knowledge Base Management
May 11, 2021
WixAnswers.com for Online Knowledge Base Management
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with WixAnswers.com
We use WixAnswers.com to power the online knowledge base for Media Manager, our Digital Asset Management Platform. This makes it very easy for a small team to keep all of the articles up to date, organized and localized in 15 different languages.
Pros
- Usability - very easy to set up, brand, configure and continue to add new articles ongoing
- Localization - Connecting with Crowding allows to easily localize articles using AI
- Article creation - very simple, easy to build, organize and publish.
Cons
- Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
- Insights - very limited reporting, only goes back around 90 days.
- New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
- Localization
- New article creation
- Branding
- Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
Do you think Wix delivers good value for the price?
Yes
Are you happy with Wix's feature set?
Yes
Did Wix live up to sales and marketing promises?
Yes
Did implementation of Wix go as expected?
Yes
Would you buy Wix again?
Yes
Comments
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