Helpful documentation tool for complex products
June 28, 2021
Helpful documentation tool for complex products
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with WordPress
We are using WordPress in our organization for an internal-facing tech support documentation site for our digital learning platform. Our client services representatives reference this site when troubleshooting client issues, and our digital content managers use it as a reference as to how to build content on the platform. It is not used by any other department, as far as I know.
- You can control who has access to the site and what parts of the site different users have access to. Great for when different roles use the same site.
- You can format tech support articles with pictures, step by step instructions, etc.
- The theming is flexible, especially if you know how to incorporate HTML or CSS into your site.
- The interface takes some getting used to and there can be kind of a steep learning curve for new site editors/creators
- It suffers slightly from too much complexity. There are a lot of formatting options, particularly once you get into the CSS world, and it can be overwhelming for the non-tech-savvy
- Unless you have systems that are integrated with WordPress, if you have a lot of users who need access to different parts of your site, it can be cumbersome for the admin to handle.
- WordPress has allowed us to distribute our product documentation to the organization internally much more easily than with other tools
- WordPress has provided a central place for documentation related to our learning platform, which is useful for a variety of roles in the organization
- Our small monthly fee for our WordPress site has been paid for by the ease with which we can update internal folks on changes to our platform
Do you think WordPress delivers good value for the price?
Yes
Are you happy with WordPress's feature set?
Yes
Did WordPress live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of WordPress go as expected?
I wasn't involved with the implementation phase
Would you buy WordPress again?
Yes