Workday needs a better UX and user research team
April 20, 2021

Workday needs a better UX and user research team

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • Human Capital Management

Overall Satisfaction with Workday Human Capital Management

We use Workday Human Capital Management to manage our performance reviews, job profiles, career development, org structure, everything HR related. All of our HR processes like promotions, job transfers, contractors, manager workflows, performance reviews, etc. are all done through Workday, across all countries. We do NOT use it for payroll or vacation/PTO use cases, as that has not been something globally aligned for us on.

Pros

  • HR process workflows
  • Mobile app is pretty good
  • Less emails, more notifications are good, especially the way it bundles the notifications

Cons

  • The web interface is awful
  • Terrible, terrible, UI. No modern features like auto-save. I can't count the times I have lost work.
  • Their UX team (if it even exists) must be aliens, because I can't see how humans would have come up with the UI conventions they have.
  • Who creates a website application where you can't open stuff in multiple browser windows and tabs easily?
  • HR and team management functions
  • HR processes and approvals
  • Talent management in team and across the org
  • Centralized global HR processes into one tool
  • Centralized talent assessments
  • Common tool for associates to use for all things HR
SuccessFactors may not have had all the HR processes and features required, which is why we moved to Workday. But SuccessFactors definitely had a much more understandable UI and manager experience. We only used SuccessFactors for the performance tracking functions and features, and associate development plans.

Do you think Workday Human Capital Management delivers good value for the price?

Not sure

Are you happy with Workday Human Capital Management's feature set?

Yes

Did Workday Human Capital Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Workday Human Capital Management go as expected?

Yes

Would you buy Workday Human Capital Management again?

Yes

As a whole, the application does the HR management well. But where it falls terribly short is making it easier, quicker, and faster for managers to do common tasks, like managing performance objectives for an entire team. Sure, there is the "cascade" function to copy objectives down from manager to associate, but that's it. I can't look at the performance objectives across my entire team and update them. I can't even easily open links in new browser windows so I can see them side by side! They need to work on actually understanding what managers do regularly with some user research.

Workday HCM Feature Ratings

9.2
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.7
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
5.7
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
6.5
Performance plans
4
Performance improvement plans
Not Rated
Review status tracking
9
Review reminders
6
Multiple review frequency
7
7.0
Create succession plans/pools
6
Candidate ranking
8
Candidate search
7
Candidate development
7
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
2.3
Corporate goal setting
3
Individual goal setting
3
Line-of sight-visibility
1
Performance tracking
2
7.5
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
9

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