WorkFront makes engineers' lives easier
March 08, 2017
WorkFront makes engineers' lives easier
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workfront
For our operations group, Workfront has allowed our teams to organize our production-level incidents and action Items (tasks) in to "tickets" that can be handed-off and assigned to projects for respective teams. This allows us to increase visibility on items that need to be addressed and it helps expedite their resolution by allowing us to track when these items are made and generate SLA/OLA reports on how quickly they are being addressed. Additionally, the metrics that we can obtain from Workfront via its customization using fields allows us to generate in-depth reports on alert trending, problem areas (which projects/products see the most issues), and overall productivity.
- Ticket visibility and knowing what tickets are "on your plate", and what the status of them are.
- Search functionality is simple. Seems to work well.
- The tool is very extensible and the API works well for simple tasks.
- Field management can be clunky/difficult at times.
- Increased efficiency with addressing incidents in our environment and creating action item follow-up tasks for P1/P2 events.
- Granular data on ticket closure rates, SLAs, OLAs
Workfront provides an extensible feature set that can be added/removed to tickets in a dynamic manner that makes tickets/workloads into data for analysis, trend reports, dashboards. Other tools require plugins or code to get this working correctly.
Workfront also makes it very easy for our engineers to know what tickets/tasks have been assigned to them and what is next up "on their plate".
Workfront also makes it very easy for our engineers to know what tickets/tasks have been assigned to them and what is next up "on their plate".