Overall Satisfaction with Wrike
We aren't using Wrike much for a few departments (customer service and the print shop), but we are constantly pulling more into Wrike for all other areas of business management and development. Special projects, administration (accounting, human resources), IT and magazine production are largely reliant on Wrike to keep us notified and moving on planned and surprise tasks. We are using Wrike as a ticketing system to work with outsourced IT maintenance and development teams.
- Streams! Seeing conversations in a filtered stream (like Facebook) helps me get caught up on what's happening right now within a particular department, project or personalized grouping.
- Updating! Real time updates from within the interface via streams, toaster pop ups, and notification center as well as immediate notifications via status bar on my phone or tablet. Not working on the interface? No problem -- You'll also get a daily summary of what happened or an automated email within 5 minutes if you choose to.
- Accountability! What I love most about this system is the accountability. The commenting, ability to link from one task to another, timers to show how much time was spent on each task (plus auto updates on timer comments along with regular comments) and history showing when a task was moved, reassigned, description changes and status changes.
- While Wrike is receptive to feedback, their formal channel for feedback collection places a limit on how many ideas you can "vote" on. Understandably, not all ideas can be implemented or must be put on a timeline for development.
- Of these limited requests that I'm able to vote on, these are largely rolled out for Enterprise version users only. One of their newest features available to me as a Professional user is changing the background colors. While it's a fun enhancement, I'd rather be able to create a group and assign a task to or update an entire group.
- Reporting from a user perspective, such as following the work of an individual to audit a problem or assist with a performance review.
I've never managed projects before, so I don't exactly know how to respond to this required question. When selecting Wrike, the main problems I saw were ideas were discussed and not followed up on or assigned to multiple parties without the other knowing. Questions to ask yourself are how user friendly and powerful is this tool? Is there enough support from the organization or community to help my team through the learning curve? Will the tool play friendly with other programs I may like it to in the future?