Expensive, unwieldy, and had a very bad impact on my team
April 26, 2021

Expensive, unwieldy, and had a very bad impact on my team

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

Wrike was implemented as a project management tool. However, after using [it] for a year or so it became clear that it was hindering us. Employees were threatening to leave as they found it very unwieldy. We then were persuaded by Wrike to commission a very expensive program from them to help implement it, which after two meetings nearly caused the whole team to resign. Eventually, it became clear that to keep the company going, we had to leave Wrike. In so doing, Wrike was completely intransigent in terms of refunding anything of the unused deployment cost, nor indeed refunding any licenses that had never been used. [...]I will never recommend them.
  • Not sure I have anything to say here
  • [I feel] their customer service is ruthless and completely directed towards their organization succeeding rather than the customer.
  • It is a very complex platform, and easy to lose documents and hard to see where projects are going. I am astounded that they have good such good reviews, but maybe there are reasons for that.
  • Of my 10 team members, a cross-section of doctors, developers, designers et cetera, no one liked Wrike.
  • My team nearly resigned because of the negative impact Wrike had. This would have completely destroyed this charitable project. Thank goodness we have got rid of Wrike, and saved the team.

Do you think Wrike delivers good value for the price?

No

Are you happy with Wrike's feature set?

No

Did Wrike live up to sales and marketing promises?

No

Did implementation of Wrike go as expected?

No

Would you buy Wrike again?

No

I have nothing good to say about this platform. [I believe] it turns one into a slave to Wrike, rather than Wrike being a slave to the team's work. We tried very hard to get the platform to work for us, and the more we did so, the less we believed in it. [...]

Wrike Feature Ratings

Task Management
1
Resource Management
1
Gantt Charts
1
Scheduling
1
Workflow Automation
1
Team Collaboration
1
Support for Agile Methodology
1
Support for Waterfall Methodology
1
Document Management
1
Email integration
1
Mobile Access
1
Timesheet Tracking
1
Budget and Expense Management
1
Project & financial reporting
1
Integration with accounting software
1