From an Employee Perspective
May 05, 2023

From an Employee Perspective

Kaitlin Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

We used Wrike to report and solve IT issues within our personalized software. Software issues could lead to incorrect form filing or a delay on completed work, which affects client satisfaction. Wrike allowed us to collaborate on reported issues and find a fix for them. Usage of Wrike was company-wide and used to communicate fixable issues.

Pros

  • reporting issues
  • communicating with team members
  • easily accessible interface

Cons

  • easier way to see past/closed requests
  • Easy to keep track of IT tickets
Wrike is so much easier to use and user friendly in general than past products I have used.

Do you think Wrike delivers good value for the price?

Not sure

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

I've only used it to report IT tickets, and have never had issues with it.

Wrike Feature Ratings

Task Management
7
Workflow Automation
8
Team Collaboration
9
Email integration
8

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