Keeps Me Connected.
May 29, 2023

Keeps Me Connected.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

My organization, Network 180, uses Wrike in order for our IT/IS department to manage employee requests.

Pros

  • Updates me on the status of my tickets.
  • Allows me to communicate with IT/IS.

Cons

  • I don't have anything that comes to mind regarding improvement, as I don't engage with this system regularly enough.
  • Wrike allows me to communicate easily with IS/IT staff regarding tickets/requests, especially if the request requires ongoing coordination to resolve.
N/A

Do you think Wrike delivers good value for the price?

Not sure

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

I think Wrike does a nice job updating me via email when IT/IS staff reach out to me regarding questions or update the status of my ticket.

Wrike Feature Ratings

Project Management
8.0
Task Management
8
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Team Collaboration
8
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
8
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Comments

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