TrustRadius
Easy, fun, and very trainable, I can attest to all of this.
https://www.trustradius.com/surveysWufooUnspecified8.196101
Joseph Hillman profile photo
September 29, 2015

Easy, fun, and very trainable, I can attest to all of this.

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
Carpe Diem

Overall Satisfaction with Wufoo

Wufoo is used by marketing teams to conduct surveys, gather info, and generate their email lists. Often it was used for follow up questions on their trade show counterparts. It was used across the organization on the various teams.
  • Ease of use with a drag and drop interface. This was consistently a winning point when they reviewed whether to stay with Wufoo for forms services.
  • Easy to train on and refer to documentation on the part of the user. We consistently had ready to go documents in the event a business team needed guidance.
  • Sense of humor. In times when we needed customer support, we were always left grinning at the tongue in cheek nature of the feedback or instructions if something seemed wrong.
  • For what we used it for, I cannot speak to areas of where it could use improvement. It handled the use cases very well and seldom left us looking for more.
  • One small thing I could recommend would be a configurable file uploader option so the user or developer could configure where the files were stored.
  • I was in a developer role so I had little visibility into the metrics from the marketing folk that I assisted.
We really didn't test drive other products for forms/surveys. We did initial research on what it might add, but Wufoo took the cake every time in comparison for its ease of use, trainability, and support situations.
  • Customer Surveys
  • Research Studies

Wufoo Feature Ratings

Survey templates
6
Themes
7
Custom logo/branding
9
Changes to live survey
6
Question design help
6
Multiple question types
7
Survey logic flexibility
7
Response tracking
Not Rated
Data export
7
Standard reports
7
Custom reports
Not Rated
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated