TrustRadius
Formulating the perfect form
https://www.trustradius.com/surveysWufooUnspecified8.297101
Isaac Nuell profile photo
October 01, 2015

Formulating the perfect form

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wufoo

We use Wufoo primarily for dynamic event registrations (using PayPal integration) and follow up surveys. The software is using across departments and is used to collect data in a single source document for future use and integration into CRM and advocacy tracking systems.
  • Wufoo's layout is simple and intuitive. A single click will add a field to your form, and more advanced users can customize forms with minimal time invested to create complex and advanced systems.
  • Integration into webpages is simple. The code is provided in several formats and its a matter of copy and paste.
  • Payments are incredibly easy to integrate once you have the appropriate accounts set up with a third party approved vendor.
  • Creating receipts, follow up emails, and establishing form logic is very simple - a few clicks and you're done!
  • Fields are set and cannot be modified (with few exceptions). An inexperienced user needs to invest significant time in order to understand how logic works, how hidden fields can alter a form, and what the full range of functionality is. The Wufoo blog begins to explain this, but there isn't a step-by-step guide to take you from 0 to 60 in a short period of time.
  • While Wufoo has some pre-populated fields you can choose from (US states, for example), you can't save your own lists for use in future forms.
  • Wufoo's biggest flaw is that forms cannot communicate with one another. Each form is an island, and data cannot move between forms or be uploaded to a new form.
  • When you delete a field, all data previously collected and associated with that field is lost forever.
  • We've collected more revenue using less staff time than ever before. Wufoo allowed us to move online from paper-based systems.
  • Our data is now standardized and more accurate since it is input by end users instead of staff (who had to decipher handwriting).
Wufoo has an unparalleled ease of use. It's a simple to follow layout and support staff are accessible within an hour window almost without fail. The forms are more dynamic and easy to set up than either Google Forms or Salsa Labs based registration, but unlike Salsa Labs, the forms are not automatically integrated into other CRM systems without API coding.
  • Customer Surveys
Wufoo isn't designed to be event software, but for smaller firms and non-profits with low operating budgets, it can be a cost effective and efficient way of collecting registration information and funds. It's also not SurveyMonkey (even though it's owned by them), and although forms can be purposed to fit any situation, it comes at a cost.

Wufoo Feature Ratings

Survey templates
4
Themes
6
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Multiple question types
9
Survey logic flexibility
8
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
7
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
5
Access controls
7
Compliance
Not Rated