Fantastic for calculations and tracking, but platform integration requires understanding the fine print
August 01, 2021

Fantastic for calculations and tracking, but platform integration requires understanding the fine print

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xactly Incent

We use Xactly to calculate commission earnings and payments, for sales reps in the US. Commissions are earned upon booking the sale and paid upon invoicing and cash collections. Xactly is able to manage the phases of payment. Unfortunately, it does not handle the foreign currency requirements for our foreign sales reps.
  • The ability to break up the opportunity to pay commissions in stages saves significant time that would otherwise be spent updating spreadsheets.
  • Once you get through the first year of set-up, tracking and duplicating commission plans across reps and rolling plans from year to year is easy!
  • The visibility of results against quota gives reps and managers real time status.
  • We have never been able to build a direct interface to our G/L. Therefore, we upload opportunities and release information each month. This is the reason I have never highly recommended the tool. It helps tremendously with the calculations, which is why we use it. But the first few manual steps are frustrating.
  • Xactly saves time manually calculating commission earnings and payment amounts.
We have not been successful with integration, which is my complaint with Xactly. We import reports (CSV files) from Salesforce and our G/L, MS Dynamics/Great Plains. These manual steps are frustrating, but allow us to take advantage of Xactly for calculations and tracking.
My Finance team saves hours each month not updating and reviewing spreadsheets. And we are confident calculations from Xactly are accurate and there are no duplicates.
There is not a direct interface with MS Dynamics/Great Plains. The second issue is foreign currency. Therefore, we enter opportunities and releases in USD at the date it closed. So when the payment is made the converted USD never matches exactly. Therefore, Xactly can't match the release. The other scenario where a payment won't match exactly is a wire fee.