Dont remove core functionality and keep pricing the same while also loosing your focus on small businesses.
October 16, 2025

Dont remove core functionality and keep pricing the same while also loosing your focus on small businesses.

David Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

It is our financial system of record, all transactions are done via Xero. All bank recons, VAT/PAYE reporting, budget management, annual reports etc. Invoicing, follow-ups etc.

Pros

  • Budgeting
  • Reconcilliation
  • Statutory Reports

Cons

  • Dashboard customization.
  • Balance Sheet and Income Statement View Customization.
  • Esase of reconciliation saves me time.
  • Balance sheet and Income statement oversight, saves time.
  • Negative - removed the payroll functionality as part of the offering, now I have to spend more with a third party vendor for a basic payroll.
Functions well, but the removal of core functions has led to a negative impact and an overall downgrade in use. I am considering alternatives.
ease of use, standardisation and time saved with integrations.
Bank reconciliations work well, although recent challenges with FNB have resulted in some frustrations.
I originally used Xero, but felt let down as a small business when functionality was removed, such as payroll, but pricing remained, and I now have to pay more for a payroll solution from a third party. I am evaluating Odoo as a potential replacement.

Do you think Xero delivers good value for the price?

No

Are you happy with Xero's feature set?

No

Did Xero live up to sales and marketing promises?

No

Did implementation of Xero go as expected?

Yes

Would you buy Xero again?

No

I work with a number of small to medium-sized businesses, and Xero allows for decision-making.

Xero Feature Ratings

Accounts payable
8
Accounts receivable
8
Cash management
8
Bank reconciliation
9
Expense management
8
Time tracking
8
Fixed asset management
8
Multi-currency support
8
Multi-division support
8
Regulations compliance
8
Electronic tax filing
8
Self-service portal
8
Global Financial Support
8
Primary and Secondary Ledgers
8
Inventory tracking
8
Dashboards
8
Standard reports
8
Custom reports
8
Plug-ins
6
Role-based user permissions
9

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