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Yesware Gets a Yes! From This User
June 21, 2016

Yesware Gets a Yes! From This User

Peter Filias | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Team

Overall Satisfaction with Yesware

We use Yesware for both e-mail and attachment tracking as well as using it to send out canned e-mails based on templates we've created. We use a number of templates for various onboarding customers depending on the type of customer they are. This is very handy as we can simply insert and edit the template on the fly while creating our e-mail to the customer(s). The integration with Salesforce is the cherry on top!
  • Very slick integration with GMail.
  • Excellent integration with Salesforce.
  • The best feature is the e-mail tracking. It takes the whole "read receipt" to the next level with the use of Chrome's desktop notifications!
  • It would be nice if there were some formatting options in terms of the UI. The UI is a bit small when I am working on a template that I'm about to insert into an email.
  • Would be nice to have support for more mail clients other than Outlook.
  • For me, it's helped me to keep track of when customers open targeted e-mails I've sent. This cuts down on time I have set aside on certain days to be preemptive to their replies!
  • It's nice to know when a customer has read an email so I can be more inviting and more engaged on the conversation when they write back.
Tellwise was just not usable. We quickly shuttered Tellwise for Yesware. It was better in almost every way.
If you're sending emails that are very similar to each other, Yesware is perfect for that. If you deal with a large number of customers and you don't want to lose track of the e-mails you send out, Yesware is perfect for that. If you're not into communicating with customers much, Yesware may not be for you.