Yesware

Yesware

About TrustRadius Scoring
Score 8.2 out of 100
Yesware

Overview

Recent Reviews

Yesware keeps me on track!

9 out of 10
March 21, 2022
We use Yesware to track email opens and clicks and for putting prospect into campaigns. I use it on a daily basis and as a guidance to my …
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Great tool for tracking emails

9 out of 10
January 22, 2020
It is extensively used by our sales department. Yesware can easily be integrated with Outlook and Salesforce. You can create templates and …
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Good for smaller teams

3 out of 10
January 22, 2020
Yesware was used to share marketing-approved templates with the sales and accounts team and then track the performance of those emails. …
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Yesware is a solid buy

10 out of 10
January 08, 2020
We use Yesware across our sales division to automate prospecting efforts. Yesware allows the team to add prospects into a sequenced …
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Awards

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Reviewer Pros & Cons

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Video Reviews

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Pricing

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Pro

$19

Cloud
per month

Premium

$45

Cloud
per month

Enterprise

$85

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.yesware.com/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $19 per month

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Yesware?

Yesware is a service for salespeople that helps them close deals faster. This solution includes an email service that tracks email, template responses and syncs to CRM solutions.

Yesware Screenshots

Email TrackingCampaignsMeeting SchedulerEmail TemplatesSalesforce Integration

Yesware Video

What is Yesware?

Yesware Integrations

Yesware Competitors

Yesware Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Comparisons

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Frequently Asked Questions

What is Yesware?

Yesware is a service for salespeople that helps them close deals faster. An email service tracks email, templates responses and syncs to CRM.

How much does Yesware cost?

Yesware starts at $19.

What is Yesware's best feature?

Reviewers rate Support Rating highest, with a score of 8.2.

Who uses Yesware?

The most common users of Yesware are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (169)

Ratings

Reviews

(1-25 of 57)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Track opens
  • Tracks clicks
  • Dashboard
  • Some companies have the ability to block the tracking, would love for Yesware to be able to get around this
  • Integrates with Outreach but why then two solutions?
  • Make sure you don’t have internal toggled on because it can confuse you as to who opened or clicked.
Caleb Julin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Email tracking
  • Email templates
  • Mail merges
  • Not a fan of the transition to campaigns from mail merges. The idea is a good one but in practice it is much more clunky and often causes mistakes.
  • I would love for templates to be smarter. Give the option for if-then templates.
  • colleague tracking is annoying because it cannot specify which recipient opened the email if you sent to multiple colleagues.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Email Deliverability
  • Mail Merge Personalization
  • Email Analytics
  • The ability to unwrap iframe embeds on email (e.g. if I send a Vimeo link over email, have that video thumbnail show and link out to a video)
  • Removing recipients from a campaign. If my ruleset is to remove a contact from a sequence after he/she replies, sometimes a person will reply from another email and Yesware doesn't recognize it. (e.g. if I add jeff@amazon.com to my campaign and jeff.bezos@amazon.com replies to my thread, Yesware will still send an email to jeff@amazon.com unless he is manually removed)
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Provides insights on which subject lines are resulting in the highest open rates
  • Allows us to send proposals or any attachment and get granular data as to how many times it was viewed, how long they viewed a particular slide, etc.
  • Track engagement
  • Sending to multiple recipients: No insights as to which specific individual opened, clicked, etc
  • Can’t track for some organizations that block the ability to do so (not really something Yesware can control)
  • Direct dials from email inbox
January 22, 2020

Good for smaller teams

Score 3 out of 10
Vetted Review
Verified User
Review Source
  • Sharing templates was relatively easy with the platform.
  • Controlling mass email sends - it is an easy setting to toggle on and off so that people can or cannot send emails to a mass distribution list.
  • Sharing templates with specific groups - this is something Yesware did well where you could designate specific folders for templates which made it easy for the team to find the most relevant templates.
  • Salesforce integration - this left a lot to be desired and reporting between the two was pretty non-existent.
  • Reporting - This is a massive issue because the reporting was not only difficult, but a lot of data was lacking in terms of being actionable.
  • Limited functionality for cadence creation. It was more used for templates, which made it hard for the team to use to maintain engagement.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Email tracking - Excellent accuracy when providing location/time opened.
  • Mail merge - Easily send hundreds of target email campaigns and track opens + link activity.
  • Limited font styles in mail merge campaigns.
  • Unable to track if the email was opened by a firewall (some emails pop automatically so it is hard to gauge if emails popped within a few moments of sending are actually by the user).
November 20, 2019

Say Yes to Yesware

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Yesware makes it really easy to understand if a prospect is responsive or ignoring you.
  • Yesware is a very simple interface and user-friendly.
  • Yesware allows you to write emails to prospects and effectively schedule them out.
  • Yesware does lag when trying to schedule emails.
  • If you forward your emails to colleagues it counts them as people opening it.
  • Yesware templates when saving them don't always save on the first attempt.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Immediate notifications.
  • Allows you to track when an attachment was opened.
  • Allows you to create templates.
  • Attaching files to Yesware has to be done one at a time. Very time-consuming.
  • The notification for when a person opens an email isn't always accurate.
  • The templates are very janky and take time to format.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Email campaigns. I found YesWare very easy to run targeted email programs with good tracking mechanisms in place, even for the free version.
  • Templates. This is very helpful for junior SDRs or AEs to be able to leverage what others have used and not recreate the wheel every time.
  • Simplify building campaigns. The templates are great and it inspires collaboration across the internal teams. That said, there is always room for improvement on targeting audiences and maximizing the tool.
  • Campaigns will erase if not saved ASAP. Had this happen numerous times and there was not an autosave and if you hit the wrong button the entire campaign would disappear.
June 18, 2019

Yesware is helpful

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Yesware does a good job on keeping analytics of the emails. Information that can be very useful for sales.
  • A very timely alert of when emails are being opened.
  • It does a great job organize email templates and making them very easily accessible.
  • Yesware informs me when I open my own prior emails, which can useless and misleading
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to set up and navigate.
  • Helpful for tracking email opens and engagement with content.
  • Ability to see the geo and device-type that the recipient is using.
  • Sometimes the formatting can be frustrating.
  • If your Salesforce data includes duplicate contacts it can be difficult to make sure communication is logged on the correct record.
Christina Tolman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Templates: Monitors the best performing templates.
  • Tracking: Monitors emails that are opened and how often this occurs.
  • Links: Monitors whether users have clicked on links and attachments within the email.
  • Send Later: It would be helpful if there was a folder outside of drafts where emails could be stored.
May 10, 2019

Yes to Yesware!

Jillian Straw | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
  • Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
  • Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.
  • Currently, if you send a personal email to more than one recipient it will only tell you that "someone" opened the email, it would be nice to know which of the 4 people it was CC'd to actually opened it.
  • With the last update from Google/Gmail, it made it so that Yesware reporting was a bit off. If the sender opened an email they would get the notification that "someone" opened it, despite the fact that is supposed to only be for recipients.
  • Despite being a Team Leader or Manager, there does not seem to be a way to track the stats of the others on your team, which makes reporting a very difficult and time-consuming task. If this is possible it is not user-friendly in that it is not easily accessible.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Sync emails into SalesForce
  • Book a Time to avoid back and fourth emails to set up meetings
  • Sync Events into Salesforce from gmail calendar
  • Track Opened emails
  • Campaign reporting. Being able to see where individuals are at the in the campaigns, how campaign templates are doing from a productivity standpoint
  • Auto checking invalid email boxes inside of Salesforce
George Bakalis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ability to upload an entire excel sheet/CSV of contacts. Huge for avoiding to have to upload individuals manually.
  • The multi-touch function, where you can send a prospect multiple emails, automatically, throughout the course of weeks/months and keep them engaged. Super helpful.
  • The scheduling functionality. Some people check email first thing in the morning and are extremely busy during the day. The ability to schedule an email to go out at, for example, 7AM - is extremely effective and gives you a chance to make a touchpoint at a time when you otherwise wouldn't have been able to.
  • I used to think that a LinkedIn Sales Navigator integration would be ideal, and then they rolled it out!
  • One thing would be to find a way to auto-populate my signature line into the merge as opposed to copy/pasting it every time (but not the end of the world).